oXiDe
 lvl.1
Australia
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Is there any way to get a response from DJI besides the online chat staff saying wait for a reply to my email?
Original Case Number: CAS-372276-T9M8J3
I purchased the Mavic at the end of November 2016, flew well no issue there until I took a photo it looked like an oil painting a few weeks of back and forth with DJI not being helpful saying it was the settings. Eventually they agreed to take a look at the Mavic this is where the fun began it took until the end of January 2017 to get the Mavic to the repair centre in Australia every online chat support person told me something different or said that organising pickup on a certain date wouldn't be an issue yet they never actually did anything they said.
That's when I finally received an email from Sophie Zhang and the pickup was organised, speed up a few weeks DJI says nothing is wrong with the Mavic and that I will need to pay $139 (I paid for DJI Care Refresh even though this was a warranty claim this would be cheaper). I replied to the email to state that why would their support staff tell me to send the Mavic for repair after showing them the photos and doing the troubleshooting they asked me to. Magically an issue was found and a new Mavic body with no charge was being sent to me, I thought perfect it only took 3 months but it might be happening a working Mavic in my hands.
The box arrived on February 2nd 2017, I confirmed the serial numbers which showed it was a new Mavic body but my DJI care refresh was never updated, after sending DJI that email to confirm what I needed to do. I removed the gimbal cover to do a quick once over and there it was a crack across the rear of the gimbal plate where the gimbal holder slides over.
After an email to DJI and 3 online chats over 5 days I have been told to wait for an email response, radio silence has been applied to my account I would say.
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DJI Mavic Gimbal Crack
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