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Misplaced 2nd tracking number.... [SOLVED]
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4920 57 2017-2-10
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jgadea
lvl.2
Flight distance : 131985 ft
Nicaragua
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Hello all,
Just to let you guys know my horror story.

I placed Order 0013984117049h on January 25. Got my confirmation email that same day. Got my confirmation email January 29. Then, i got my shipping email on the 3rd of February.
Dear jgadea,
Your order, number 0013984117049, has shipped. Check on delivery status using the FEDEX tracking code 171033970524167.

Order Summary
Item
Quantity
Price
Mavic Pro Fly More Combo
1
USD $1,299
Mavic - Quick-release Folding Propellers
2
USD $18


The Fedex tracking number stated that the package weighed 1lbs. Now I know the Mavic is small... but cmon. I chatted with DJI to inquire if there was another tracking number with the order. They said it did not, so I asked to chat with a supervisor. The supervisor went ahead to tell me he was going to escalate the issue and that they would get back to me via email in 24-48hrs.

Now the package arrived today. It was 1 lb. and it was the props.  Just the props.

So I'm back in chat, tell the rep about this whole thing, demand to speak to a supervisor, and she proceeds to leave the chat. So, what to do?

Any ideas guys?



2017-2-10
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jgadea
lvl.2
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Anyone..from DJI ?
2017-2-10
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Jdwyier
lvl.2

United States
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Check to see what the DJI email shows.  Does it show "shipped" for both the props and the Mavic?  They split my order into two shipments, though I got the MP first. When they shipped the Mavic the other items were marked "Will come later". But the order page online didn't indicate what was or was not shipped in the first order.
Order Summary
Item
Quantity
Price
Shipping Status
Mavic Pro Fly More Combo
1
USD $1,299
This shipment
DJI Care Refresh (Mavic Pro)
1
USD $99
Will come later
Mavic - Quick-release Folding Propellers
1
USD $9
Will come later
Mavic - ND Filters Set (ND4/8/16)
1
USD $35
Will come later

2017-2-10
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jgadea
lvl.2
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The people that I chatted with said there was only one tracking number... That is why I called them before.
2017-2-10
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Jdwyier
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jgadea Posted at 2017-2-10 13:38
The people that I chatted with said there was only one tracking number... That is why I called them before.

I only got one tracking number as well. That is until a couple weeks later when the 2nd package shipped.
2017-2-10
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jgadea
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Jdwyier Posted at 2017-2-10 13:37
Check to see what the DJI email shows.  Does it show "shipped" for both the props and the Mavic?  They split my order into two shipments, though I got the MP first. When they shipped the Mavic the other items were marked "Will come later". But the order page online didn't indicate what was or was not shipped in the first order.
[/td][/tr]

Would you be kind enough to tell me what is the address? To check that
I'm on chat with them right now...... and the guy doesn't know
2017-2-10
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Jdwyier
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jgadea Posted at 2017-2-10 13:42
Would you be kind enough to tell me what is the address? To check that
I'm on chat with them right now...... and the guy doesn't know

I recieved the shipment notification email from "DJI Store noreply@dji.com"  you should have gotten one in your email.
2017-2-10
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jgadea
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Jdwyier Posted at 2017-2-10 13:45
I recieved the shipment notification email from "DJI Store "  you should have gotten one in your email.

That's who I got it from...what a pasted in the 1st post.
2017-2-10
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jgadea
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This is the info I got for my tracking number. Where it states it weighs 1lb.

Tracking number        171033970524167
Reference        LAOSN4190
Dimensions        12x7x6 in.
Total pieces        1
Shipment ID        171033970524167
Special handling section        Direct Signature Required
Service        FedEx Ground
Weight        1 lbs / 0.45 kgs
Signature services        Direct signature required
Terms        Third Party
Packaging        Package
Standard transit        2/09/2017
2017-2-10
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dennish
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Same happened to me - I received propellers before my device.  First time I received a tracking number and had to sign for props.  Second one, never received a tracking number, nor and email.  I just noticed that when putting  order through dji store order tracking that it shipped - was a couple of weeks after I received the props:

https://store.dji.com/orders/tracking
2017-2-10
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jgadea
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dennish Posted at 2017-2-10 14:00
Same happened to me - I received propellers before my device.  First time I received a tracking number and had to sign for props.  Second one, never received a tracking number, nor and email.  I just noticed that when putting  order through dji store order tracking that it shipped - was a couple of weeks after I received the props:

https://store.dji.com/orders/tracking

But there you said you did a chargeback..?
2017-2-10
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jgadea
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This is what the order tracking page says:
Order Number: 0013984117049
Total: USD $1,317.00
Payment Status: Pay Confirmed
Shipping Status: Received
Shipping Company: Fedex
Tracking Number:171033970524167
2017-2-10
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dennish
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jgadea Posted at 2017-2-10 14:10
This is what the order tracking page says:
Order Number: 0013984117049
Total: USD $1,317.00

No - on their order tracking page is still said shipping pending even after I received the props.
2017-2-10
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DJI-Ken
DJI team
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I'm sorry if the chat did not resolve it.
I've inquired about your order and when I get an answer I will let you know.
2017-2-10
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jgadea
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DJI-Ken Posted at 2017-2-10 14:20
I'm sorry if the chat did not resolve it.
I've inquired about your order and when I get an answer I will let you know.

Thanks Ken. I would be very grateful for your help. Let's hope you can make inquiries.
2017-2-10
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DJI-Ken
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jgadea Posted at 2017-2-10 14:25
Thanks Ken. I would be very grateful for your help. Let's hope you can make inquiries.

No problem, I can make inquires, it just may take some time to get a response.
2017-2-10
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Mavrick
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jgadea Posted at 2017-2-10 14:17
Todays whole conversation:

TLdr:  I'm screwed and it has been "escalated"...

It probably is already on its way but given the lack of information I would be in a panic mode just like you.
What I would do is to call my CC company or PayPal and have them handle this.  It's a shame to make a move like this because as I said it probably is on the way but on the other hand DJI is not giving you any reassurances and if you don't act fast your CC company will not be able to help.

2017-2-10
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jgadea
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DJI-Ken Posted at 2017-2-10 14:30
No problem, I can make inquires, it just may take some time to get a response.

I really appreciate your help, but I hope you understand my frustration.
Thanks again,Regards
2017-2-10
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Griffith
lvl.4
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I'm sure Ken will get some answers for you.  He's much more diplomatic  :-)
2017-2-10
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DJI-Ken
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Griffith Posted at 2017-2-10 14:38
I'm sure Ken will get some answers for you.  He's much more diplomatic  :-)

Why thank you
2017-2-10
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fansea692431
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Contact your credit card company or paypal.  Tell them you were scammed by international company.  DJI will get right on your case.  If that fails, lawsuit would be last option, especially if you are in US.
2017-2-10
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fans678767e1
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This is so scary! Good luck!
2017-2-10
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dronist
Second Officer
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Mavrick Posted at 2017-2-10 14:32
It probably is already on its way but given the lack of information I would be in a panic mode just like you.
What I would do is to call my CC company or PayPal and have them handle this.  It's a shame to make a move like this because as I said it probably is on the way but on the other hand DJI is not giving you any reassurances and if you don't act fast your CC company will not be able to help.

CC company will give customers 18 month to do a charge back. First they ask you to contact the merchant and if you get proof that you tried in good faith to resolve it and you did not get what you owed then they will issue a charge back and they will deal with DJI directly.
2017-2-10
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Camolin
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Germany
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OMG, but exactly what I experienced. Although my problems were smaller, there was always the feeling as if chat agents had no interest in resolving issues.

I hope everything gets figured out!
2017-2-11
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DJI-Thor
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fansea692431 Posted at 2017-2-10 15:19
Contact your credit card company or paypal.  Tell them you were scammed by international company.  DJI will get right on your case.  If that fails, lawsuit would be last option, especially if you are in US.

It's not a scam, mishandling of package do happen.  We'll solve this ASAP and take proper measures to retain OP as a satisfied customer.
2017-2-11
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fansea692431
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DJI-Thor Posted at 2017-2-11 01:46
It's not a scam, mishandling of package do happen.  We'll solve this ASAP and take proper measures to retain OP as a satisfied customer.

Of course it's not a scam.  But credit card company and paypal wont respond unless use the term scam.  I'm just speaking from consumer side on how to make CC and paypal respond quickly.
2017-2-11
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jgadea
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I surely hope Griffith has a correct appreciation of you r skills ..!
2017-2-11
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jgadea
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DJI-Thor Posted at 2017-2-11 01:46
It's not a scam, mishandling of package do happen.  We'll solve this ASAP and take proper measures to retain OP as a satisfied customer.

I am certainly not saying it is a scam. I think I have presented proof of a problem, and of the dismal service from the chat department.
The situation is frustrating no doubt.

I surely hope guys like Thor and Ken will help out!
2017-2-11
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Ricky Wu
lvl.4
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Hong Kong
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USD $1,317.00 for a set of propellers. Dji stuffs are always overpriced.
2017-2-11
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DJI-Ken
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jgadea Posted at 2017-2-11 19:18
I am certainly not saying it is a scam. I think I have presented proof of a problem, and of the dismal service from the chat department.
The situation is frustrating no doubt.

Have you received an email yet,
If not let me know and I will inquire about it again.
2017-2-12
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Griffith
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jgadea Posted at 2017-2-11 19:16
I surely hope Griffith has a correct appreciation of you r skills ..!

That's why I'm paid the big bucks ;-)
2017-2-13
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DJI-Ken
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jgadea Posted at 2017-2-11 19:18
I am certainly not saying it is a scam. I think I have presented proof of a problem, and of the dismal service from the chat department.
The situation is frustrating no doubt.

They are looking into it as that's what the email said, and please try to keep the thread of cluttering up.
You do not need to post every time there is an email.
2017-2-13
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jgadea
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DJI-Ken Posted at 2017-2-13 11:23
They are looking into it as that's what the email said, and please try to keep the thread of cluttering up.
You do not need to post every time there is an email.

Respectfully; I think I do.

I am trying to keep a record of my conversations with DJI for everyone to see.

That is all. I can see someone deleted my previous post. In which one could read the scripted answers I got; and my reply.

2017-2-13
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DJI-Ken
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jgadea Posted at 2017-2-13 11:34
Respectfully; I think I do.

I am trying to keep a record of my conversations with DJI for everyone to see.

I already said your case was escalated and they are looking into it.
And as far as keeping your emails out of the forum, respectfully you've already been asked not to clutter up the thread please adhere to the instructions.
2017-2-13
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jgadea
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Please define "clutter up"? All I want is what I paid for. I don't see the free flow of information as something to get upset about.

Respectfully.
2017-2-13
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DJI-Ken
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jgadea Posted at 2017-2-13 12:34
Please define "clutter up"? All I want is what I paid for. I don't see the free flow of information as something to get upset about.

Respectfully.

Respectfully, this is the DJI forum, owned and run by DJI.
If you want to post every single email or chat conversation you have with DJI then post it on a non DJI owned media outlet.
2017-2-13
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jgadea
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DJI should be trying to solve this problem.
Had I received my order or at the very least gotten a new tracking number, I would not be posting the conversations.
2017-2-13
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PimpDawg
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DJI-Ken Posted at 2017-2-13 13:55
Respectfully, this is the DJI forum, owned and run by DJI.
If you want to post every single email or chat conversation you have with DJI then post it on a non DJI owned media outlet.

Respectfully, DJI customers are not allowed to post DJI correspondence on a DJI owned and operated forum? Are you serious?
2017-2-13
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WYHSniper1007
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It should be mailed later
2017-2-13
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DJI-Ken
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PimpDawg Posted at 2017-2-13 16:36
Respectfully, DJI customers are not allowed to post DJI correspondence on a DJI owned and operated forum? Are you serious?

Yes, that is correct.
2017-2-13
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