Loganx1121
 lvl.1
United States
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I was told the same thing yesterday. Here's a little horror story for you guys.
I ordered the fly more combo last Tuesday, February 7th. I was all excited for the 5-7 day shipping. The payment authorization went through fine. Friday I jumped on the live chat to inquire about the status of the order because nothing had changed yet. I was told by the rep on the chat that I wasn't going to get my order until sometime in March. Reason being? I had ordered some extra props, which apparently had a 15-20 business day shipping time when I ordered the fly more combo. So the rep on the chat told me that because of that, I wouldn't be getting anything until March.
Naturally I asked why wouldn't you just send me the drone first and then the props later...that didn't make sense to me at all. The rep told me he could put in a request to split the shipment and if he did the mavic would ship on February 16th, which is this Thursday. I agreed, verified my name, address, phone number and all that. He told me there would be a 15 dollar shipping fee now for the propellers and asked me if I agreed to pay it. I said yes, and then I asked how I would be billed for it. Was it going to be charged to the credit card I made my order with or what? He told me I would receive an email within 24 hours with more information about that.
24 hours came and went and no email so back onto the live chat I went. Now I was being told (same rep by the way) that because it was the weekend, I wouldn't be getting an email about splitting the shipment because DJI doesn't process those requests over the weekend. I said fine but what I was looking for was the email about how I was going to pay this new 15 dollar shipping charge. He told me to wait another 24 hours.
Another 24 hour came and went, and still no email with instructions on how to pay the 15 dollar shipping fee. BUT I did get an email saying that my propellers had shipped. Well that's just great. Back onto the live chat I go. New rep this time, I explain everything to him and even send him some excerpts from the conversations with the other rep (I saved them all just in case) and he proceeds to tell me that the Mavic is out of stock. I ask how can that be when a rep told me less than 3 days ago that it'd shipped by Thursday. All he says is sorry for the inconvenience but I don't let him off the hook. I told him I wanted someone to explain to me how in less than 3 days it went from "We're shipping it Thursday" to "We're out of stock", not to mention that the day after I placed my order I went onto the live chat and asked if there were any availability issues with the Mavic and the rep at the time told me that "There was plenty of product to meet the current demand and we have enough for all of our orders"...so I thought I was buying this thing with some confidence.
I explained to the rep that the purpose of splitting the shipment was to get the drone faster, so I wouldn't have to wait until March. I asked him why I was sent propellers now for a drone I don't even have yet. He had no explanation. After the rep tells me it's out of stock, and he cannot tell me when I'll be getting the drone, he then proceeds to tell me that it will be shipped on February 17th, which is this Friday. Of course I say "You just told me it was out of stock and you couldn't tell me when I would get it, now all of a sudden it's shipping on the 17th?". The rep replies with "That's the estimated shipping date, it may change".
He also told me that he didn't have access to an updated availability of what was in the warehouse. Now, call me crazy, but I would think that would be pertinent information for someone working in the sales customer service area. Maybe that's just me.
Long story short I spent almost 1400 dollars, and I have no idea when or if I'm going to get my drone. But at least I'll have some useless propellers showing up tomorrow for me to do absolutely nothing with. With all the misinformation, and the being told one thing by one rep and then another by a different one, I'm honestly considering just refunding the order. I am regretting my purchase. No one can seem to tell me when my drone will be shipped or can really tell me anything other than "Sorry for the inconvenience".
I even asked to speak to a supervisor and the rep told me "We still do not have a supervisor". What does "still" mean? Beyond frustrated with this whole process. I'm going to give it another day and if I still can't get anyone to tell me anything other than "sorry" I'm refunding my order and sending the props back. |
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