DJI, please come clean to your customers
976 6 2017-2-19
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DJI IJD
lvl.1
Flight distance : 21519 ft
United States
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Hello, everyone
On the DJI webstore I saw that DJI said that theyd be sending out mavics 1-3 days after order confirmation so i jumped on the mavic (feb 16).
The next day i saw on the forum in the MAVIC SHIPPING UPDATE thread that they were confirming a 1-3 day turn around on their end (feb 17).

I spoke with dji through both chat and email and they told me that the order i had placed will not ship until March 10th. Whats the deal with that?

Unfair to lead your customers on.

Thanks for allowing me to rant.


2017-2-19
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Davezdogs
lvl.1

United States
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When you get it don't damage it.. the "1-3" day replacement process is also weeks long smh still waiting
2017-2-19
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DJI IJD
lvl.1
Flight distance : 21519 ft
United States
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thanks for the heads up. how did you crash?
2017-2-19
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ChasinTail
lvl.1
Flight distance : 42943 ft
United States
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I ordered my Mavic on 2/10
It shipped on 2/13/17
Received it on 2/16/17.  

Shipped from California, and I'm in Washington State.

When I ordered, the DJI site said would ship in 5-7 days.  

(FlyMore Package)

I must have got lucky.
2017-2-19
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Estee
lvl.1
United Kingdom
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Same here, ordered mine as they advertised(and still are) a 1-3 day delivery....pure p1sh!
2017-2-20
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DJI Natalia
Administrator
Flight distance : 318 ft

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We feel so sorry for the inconvenience caused, we're now working on it and trying our best to handle the cases.
Thank you all very much for your supporting again!
2017-2-20
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ThorH
New

Norway
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I ordered my Mavic Pro last year, through a local dealer. First because I want to support the local dealer who is very helpful, stocks spares, etc. Second, because I do not get the 25% VAT return through the DJI store. I am very provoced by mails from DJI saying "order now, and we will ship in 1-3 business days". Fullfill exsisting orders first, even if you have to give some profit to the channel. You may need them again tomorrow.
2017-2-23
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