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Should I worry about my gimbal?
717 13 2017-2-28
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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Third time out today, perfect conditions, perfect footage and stills but half way through my flights and immediately on landing, I get a message in the vein of 'gimbal overload warning, check clamp not in place'.

I'd just landed after a five minute flight over water at about 100ft.

I turned it off and on and took it out again and it was absolutely fine.

I read recently that some poor guy was having a nightmare with a return as he had the same error.
I believe DJI wouldn't honour his warranty as they claimed it was user error in not removing the clamp before calibration, which he swear wasn't in place.

Anyone else had this?

Thanks.

Screen Shot 2017-02-28 at 20.19.48.png
2017-2-28
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garnets88
lvl.2
Flight distance : 286611 ft
United States
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If you have the same issue again, open a case with DJI. As far as I know DJI warranty claims are not bad. You might have better luck
2017-2-28
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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garnets88 Posted at 2017-2-28 12:33
If you have the same issue again, open a case with DJI. As far as I know DJI warranty claims are not bad. You might have better luck

Yeah, I didn't order from DJI directly...
2017-2-28
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garnets88
lvl.2
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willhay555 Posted at 2017-2-28 12:38
Yeah, I didn't order from DJI directly...

I don't think that matters. You will still have DJI warranty. I ordered my P3S from walmart and got it covered under DJI warranty when it had an issue.
2017-2-28
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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garnets88 Posted at 2017-2-28 12:48
I don't think that matters. You will still have DJI warranty. I ordered my P3S from walmart and got it covered under DJI warranty when it had an issue.

I'm confident it does matter, I'm afraid.

I ordered from DigitalRev in China as i'd been waiting three months for an order via a UK source.

I'm not concerned with the warranty, DigitalRev have been superb to date, but I' be interested for some opinion on the issue.
2017-2-28
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DJI Mindy
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Flight distance : 7 ft
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Could you please follow the video tutorial to check your gimbal again?

Please make sure you had removed all the stickers on the gimbal.
2017-2-28
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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DJI Mindy Posted at 2017-2-28 20:03
Could you please follow the video tutorial to check your gimbal again?
https://www.youtube.com/watch?v=hnXekYjEJA8
Please make sure you had removed all the stickers on the gimbal.

Hi Mindy  yes, all is fine.

Perhaps just a glitch?
2017-3-1
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DJI Mindy
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Flight distance : 7 ft
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willhay555 Posted at 2017-3-1 10:59
Hi Mindy  yes, all is fine.

Perhaps just a glitch?

Is the firmware up to date?
Please try to do the IMU calibration on a complete flat surface then do the gimbal calibration.
Please test more to see if the error message will shows up again.
2017-3-1
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NoSale
lvl.4
Flight distance : 460958 ft
United States
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I had a similar occurrence today, but it was while the gimbal was initializing before starting the motors.  I found that because the camera was hanging so close to the ground and the grass a bit thick, the gimbal couldn't move freely.  I re-set the camera to be in a free area for the gimble to initialize and never saw the error again.  Probably not the same scenario as the OP, but in my case, it was something likely preventing the free movement of the camera while the gimbal was initializing.....
2017-3-1
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hiron81
lvl.1
Flight distance : 1138 ft
Malaysia
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If it now showing eveytime I think it is still not a major problem, mine was keep showing that error all the time, no choice can only send back for replacement.
2017-3-2
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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DJI Mindy Posted at 2017-3-1 19:09
Is the firmware up to date?
Please try to do the IMU calibration on a complete flat surface then do the gimbal calibration.
Please test more to see if the error message will shows up again.

Hi.

I updated the firmware today and have tested it a few times before updating/since the error message.

It's not occurred since and it fly fly fine later the same day/after the message appeared

I'll keep an eye on it and report if any further problems, thank you.
2017-3-2
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jeebs-9
First Officer
Flight distance : 174262 ft
United States
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Yea mine threw it's wing off and then smashed my drone before I got a chance to catch it. All because the gimbal was losing it's mind
2017-3-2
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DJI Mindy
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Flight distance : 7 ft
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willhay555 Posted at 2017-3-2 13:08
Hi.

I updated the firmware today and have tested it a few times before updating/since the error message.

No problem. If you have any further issue, please feel free to let me know.
2017-3-4
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willhay555
lvl.3
Flight distance : 381178 ft
United Kingdom
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DJI Mindy Posted at 2017-3-4 02:07
No problem. If you have any further issue, please feel free to let me know.

I was out again Sunday, albeit only for fifteen minutes.

All was as usual; incredible
2017-3-6
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