Hello DJI,

  

Afters weeks of researching drones I finally decided to buy a Mavic for my first drone! When I received it and flew it a few times, I immediately fell in love with it. Yes, I am an inexperienced drone pilot and I bought the drone knowing that one day I would most likely crash it or something would happen to it. I was not a member of this community and sent it in for service knowing full well id be paying money for it to be fixed. I was led to believe this would be a process and haven’t held my breath as I know it takes time to fix and test etc.

  

  

However, once I sent my mavic in I started to miss it so I started to read peoples stories on this forum. I knew after reading multiple stories about people sending theres in and waiting for a month maybe longer to get theirs back it would take a long time to get there and back. I have a trip coming up to Mexico and after reading the stories on here I decided to purchase ANOTHER Mavic. I understand that I didn’t have to do this but I did not want to be waiting for my original Mavic to get back in fear that it would not arrive before my trip.  

  

  

Heres what I ask of DJI.

  

  

Give people realistic timelines, at first after reading stories I was a little biased thinking "man some of these people are impatieint, dont they know its going to take a decent amount of time?" then after I sent mine in, im now realizing their anguish and sourness waiting for their drones. ive been waiting a week for an update about mine and still nothing.

  

Thanks,

Snap_Shot

I have checked your case. We have sent you the quotation on Mar.15.
Did you receive the quotation and pay for it?

Hi Mindy,

thank you for the response. The source that told you that I was sent a quotation on March 15 is NOT correct as I only received it after posting this last night 3/21. I paid immediately.  Screen shots below. As I said in the above because I knew there would most likely be problems with my repair I purchased a whole new mavic so I wouldnt be without one. I just ask that DJI clean up their process a bit especially if you say your system says it was created on March 15th and it took me a week to get the quote.  

Email from DJI with my quote - you can see the time stamp in the top right corner


Screen shot just now of my case progress


Screen shot of payment made immediately when I got the quotation last night 3/21

Snap_Shot Posted at 2017-3-22 05:57
Hi Mindy,

thank you for the response. The source that told you that I was sent a quotation on March 15 is NOT correct as I only received it after posting this last night 3/21. I paid immediately.  Screen shots below. As I said in the above because I knew there would most likely be problems with my repair I purchased a whole new mavic so I wouldnt be without one. I just ask that DJI clean up their process a bit especially if you say your system says it was created on March 15th and it took me a week to get the quote.  

Ive seen lots of people get quick turn times, I think they are doing what they can to fulfill all customer needs.