I sent my Mavic Pro to be repaired because it had a blur issue on the right side of the image.
In Repair Progress Inquiry web service it says "It will take 1-2 working days to conduct damage assessment. Please wait patiently". However, my Mavic has been stuck in "Conducting Damage Assessment" for over a week now (since March 28th). Is this normal?

I think that happens if there's a backlog at the repair center.

What is your case# and I will research to see what's gong on with it.

My case number is: CAS-510272-Z7Q8B5

fansacd3f96f Posted at 2017-4-4 07:02
My case number is: CAS-510272-Z7Q8B5

We apologize for the delay in the repair process.
I have added a note to your case and we will keep you updated as soon as possible.
Please click "reply" button so I can see you are responding to me.

DJI Mindy Posted at 2017-4-4 19:44
We apologize for the delay in the repair process.
I have added a note to your case and we will keep you updated as soon as possible.
Please click "reply" button so I can see you are responding to me.

Got my Mavic Pro back. However my DJI Care Refresh wasn't transferred to the new Mavic's serial number. Sent an email to the customer service about that. It would be nicer if DJI's customer service would handle things like this automatically.

fansacd3f96f Posted at 2017-4-10 07:02
Got my Mavic Pro back. However my DJI Care Refresh wasn't transferred to the new Mavic's serial number. Sent an email to the customer service about that. It would be nicer if DJI's customer service would handle things like this automatically.

i sent my mavic pro in to get repaired as well and its just about to be delivered to DJI. im on a sensitive time line and was hoping you could tell me what your total turn around time was ?

LostMyMavic Posted at 2017-4-10 09:25
i sent my mavic pro in to get repaired as well and its just about to be delivered to DJI. im on a sensitive time line and was hoping you could tell me what your total turn around time was ?

Total time including shipping (in Europe) was 21 days.

fansacd3f96f Posted at 2017-4-10 07:02
Got my Mavic Pro back. However my DJI Care Refresh wasn't transferred to the new Mavic's serial number. Sent an email to the customer service about that. It would be nicer if DJI's customer service would handle things like this automatically.

Thanks for your suggestion.
Did you send an email to djicare@dji.com?

DJI Mindy Posted at 2017-4-10 22:50
Thanks for your suggestion.
Did you send an email to ?

I originally sent the mail to the customer service (yesterday) but they haven't responded. So now I sent another mail to djicare@dji.com. I also tried the online chat service but it was absolutely useless. The customers shouldn't have to worry about transferring DJI Care to another serial number after repair. It should happen automatically. After waiting for the repair I now have to wait for you guys to organize the DJI Care transfer. Not a very smooth customer service experience so far.

fansacd3f96f Posted at 2017-4-11 05:23
I originally sent the mail to the customer service (yesterday) but they haven't responded. So now I sent another mail to . I also tried the online chat service but it was absolutely useless. The customers shouldn't have to worry about transferring DJI Care to another serial number after repair. It should happen automatically. After waiting for the repair I now have to wait for you guys to organize the DJI Care transfer. Not a very smooth customer service experience so far.

I can comprehend your feelings. We're constantly working to improve the experience for everyone.
Please let me know if you have received the reply.
If not, please provide me with the ticket number. I'll help to escalate it for you.

I sent my Mavic for repair on March 24th, DJI europe received it on May 4th and ever since it has been stuck on "Conducting Damage Assessment 1-2 days". It's been a week now... Can someone check what's going on? Case nr CAS-594432-W8W1B7

oojaa Posted at 2017-5-11 22:08
I sent my Mavic for repair on March 24th, DJI europe received it on May 4th and ever since it has been stuck on "Conducting Damage Assessment 1-2 days". It's been a week now... Can someone check what's going on? Case nr CAS-594432-W8W1B7

And i just got an answer, all good!