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Battery in hibernation
1344 7 2017-4-13
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Bond
lvl.3
Flight distance : 1364534 ft
United States
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New P4 battery shows no indication of powering up, been on charge for over an hour. Any ideas how to get out of hibernation mode?
2017-4-13
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Mark The Droner
Second Officer
Flight distance : 2917 ft
United States
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Can you give us a history of the battery?  When was the last time you used it?  How did you store it?  etc.
2017-4-13
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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In addition to Mark's inquiries, did it look like it was charging the whole time? Did you try turning it on while connected to the charger?
2017-4-13
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Bond
lvl.3
Flight distance : 1364534 ft
United States
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DJI-Jamie Posted at 2017-4-13 17:52
In addition to Mark's inquiries, did it look like it was charging the whole time? Did you try turning it on while connected to the charger?

New in the box, never used. Does not turn on and no led indication
2017-4-13
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Bond
lvl.3
Flight distance : 1364534 ft
United States
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Mark The Droner Posted at 2017-4-13 17:06
Can you give us a history of the battery?  When was the last time you used it?  How did you store it?  etc.

Never used, NIB
2017-4-13
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

Bond Posted at 2017-4-13 18:18
New in the box, never used. Does not turn on and no led indication

Just to clarify, nothing is lighting up when you at least press it once nor did it light up when charging? If that's the case, you may want to look into getting an exchange from your dealer.
2017-4-14
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Bond
lvl.3
Flight distance : 1364534 ft
United States
Offline

DJI-Jamie Posted at 2017-4-14 08:33
Just to clarify, nothing is lighting up when you at least press it once nor did it light up when charging? If that's the case, you may want to look into getting an exchange from your dealer.

They replaced.
2017-4-16
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline


Good to hear you were able to get it addressed.
2017-4-17
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