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DJI Repair in US
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863 40 2017-4-15
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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Hello Everyone, Sent my drone in april 6th, got there april 11th, i realize they need a day for opening, but its been 3 and they arent showing that they recieved it. kinda worried. anyone else have this issue while using repairs ?
2017-4-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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Could you please provide me with your case number?
I'll help to escalate it for you.
2017-4-15
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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DJI Mindy Posted at 2017-4-15 17:43
Could you please provide me with your case number?
I'll help to escalate it for you.

CAS-556996-C4H4G5
2017-4-15
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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DJI Mindy Posted at 2017-4-15 17:43
Could you please provide me with your case number?
I'll help to escalate it for you.

Thank you so much ! I really need it before or on april 30th due to my trip to indonesia
2017-4-15
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DJI Mindy
Administrator
Flight distance : 7 ft
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LostMyMavic Posted at 2017-4-15 18:06
Thank you so much ! I really need it before or on april 30th due to my trip to indonesia

Since it's weekend, your case might not be updated immediately.
I have added a note to your case and we will keep you updated as soon as possible.
2017-4-15
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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DJI Mindy Posted at 2017-4-15 18:31
Since it's weekend, your case might not be updated immediately.
I have added a note to your case and we will keep you updated as soon as possible.

I get that, but it arrived last tuesday and still  hasnt been processed as received. they had 3 days to do it. that was why i posted on here
2017-4-16
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EastyT
Second Officer
Flight distance : 970374 ft
United States
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LostMyMavic Posted at 2017-4-16 08:54
I get that, but it arrived last tuesday and still  hasnt been processed as received. they had 3 days to do it. that was why i posted on here

I sent mine and it arrived at the repair facility on 4/7/17 in the morning.  They did not acknowledge receipt until 4/12/17 in the evening.  4 business days to check in.  It has been sitting in the damage assessment stage since then.  Just a reference for you.
2017-4-16
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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Mine was marked as delivered on March 16th, marked as received March 21st, shipped back on April 6th, and received April 11th.  Right now it takes just under a month for the whole process.
2017-4-16
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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geofox784 Posted at 2017-4-16 09:35
Mine was marked as delivered on March 16th, marked as received March 21st, shipped back on April 6th, and received April 11th.  Right now it takes just under a month for the whole process.

what state in america do you live ?
2017-4-16
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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EastyT Posted at 2017-4-16 09:34
I sent mine and it arrived at the repair facility on 4/7/17 in the morning.  They did not acknowledge receipt until 4/12/17 in the evening.  4 business days to check in.  It has been sitting in the damage assessment stage since then.  Just a reference for you.

alright cool. thank you that was exactly what i was looking to know
2017-4-16
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Rick-Becco
Second Officer
Flight distance : 48146 ft
United States
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Same here it takes a month total time on average- JUST don't look at the dates that they say it will be done, it will drive you crazy. If it sits more than a week get a hold of DJI Mindy she can check for you &
that will usually speed things up.
GOOD LUCK
2017-4-16
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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Rick-Becco Posted at 2017-4-16 10:04
Same here it takes a month total time on average- JUST don't look at the dates that they say it will be done, it will drive you crazy. If it sits more than a week get a hold of DJI Mindy she can check for you &
that will usually speed things up.
GOOD LUCK

when you turned yours in, what state were you sending it from ?
2017-4-16
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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LostMyMavic Posted at 2017-4-16 09:42
what state in america do you live ?

Colorado. It all goes to CA so it doesn't matter
2017-4-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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LostMyMavic Posted at 2017-4-16 08:54
I get that, but it arrived last tuesday and still  hasnt been processed as received. they had 3 days to do it. that was why i posted on here

I can understand that. I have escalate the case for you and I will keep following up the case with you.
2017-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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EastyT Posted at 2017-4-16 09:34
I sent mine and it arrived at the repair facility on 4/7/17 in the morning.  They did not acknowledge receipt until 4/12/17 in the evening.  4 business days to check in.  It has been sitting in the damage assessment stage since then.  Just a reference for you.

Could you please provide me with your case number?
I'll help to look into it.
2017-4-17
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fans2a1af100
New
Flight distance : 77730 ft
Dominican Republic
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Repair of mavic many days without answers:

Hello, I sent my mavic a week ago and it still does not show that it was received, is this normal?

Traking # H9996872697
Case: CAS-554579-X9T6S0
2017-4-17
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EastyT
Second Officer
Flight distance : 970374 ft
United States
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DJI Mindy Posted at 2017-4-17 01:22
Could you please provide me with your case number?
I'll help to look into it.

Hi Mindy,

Thank you for your offer to check into my case.  The number is CAS-510421-Y1T2F6
2017-4-17
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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geofox784 Posted at 2017-4-16 17:19
Colorado. It all goes to CA so it doesn't matter

i know, i live in california so im trying to deduct your shipping time from mine to get a more accurate guess of when i might get mine since my shipping is only 2 days
2017-4-17
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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UPDATE:

sent on august 6th, got an email saying they have received it on 4/17/17. UPS said it got there on 7/11/17
2017-4-17
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geofox784
lvl.4
Flight distance : 1482175 ft
United States
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LostMyMavic Posted at 2017-4-17 15:14
UPDATE:

sent on august 6th, got an email saying they have received it on 4/17/17. UPS said it got there on 7/11/17

Sound about right
2017-4-17
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Rick-Becco
Second Officer
Flight distance : 48146 ft
United States
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LostMyMavic Posted at 2017-4-16 15:42
when you turned yours in, what state were you sending it from ?

the great state of Oregon
2017-4-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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fans2a1af100 Posted at 2017-4-17 05:54
Repair of mavic many days without answers:

Hello, I sent my mavic a week ago and it still does not show that it was received, is this normal?

There are some backlogs in the check in process due to a change in facilities.
Your case was updated early today. Sorry for the delay.
2017-4-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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EastyT Posted at 2017-4-17 06:07
Hi Mindy,

Thank you for your offer to check into my case.  The number is CAS-510421-Y1T2F6

I have checked your case. It has been updated early today.
We sincerely apologize for the delay.
2017-4-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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EastyT Posted at 2017-4-17 06:07
Hi Mindy,

Thank you for your offer to check into my case.  The number is CAS-510421-Y1T2F6

I have checked your case. It has been updated early today.
We sincerely apologize for the delay.
2017-4-18
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
Offline

@DJI Mindy:
Hello, could you check on the status of my repair please? CAS-561414-P2W7J2
2017-4-18
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EastyT
Second Officer
Flight distance : 970374 ft
United States
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DJI Mindy Posted at 2017-4-18 01:06
I have checked your case. It has been updated early today.
We sincerely apologize for the delay.

Mindy, thanks for your effort.
2017-4-18
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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spaniola1 Posted at 2017-4-18 07:41
@DJI Mindy:
Hello, could you check on the status of my repair please? CAS-561414-P2W7J2

I checked your case, since it takes a few business days to check in and update the system, I have created a task to the local receiving team and asked them to take care of the case.
We are now trying our best to speed up all the cases, sorry for the delay, thanks for your patience!
2017-4-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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EastyT Posted at 2017-4-18 09:49
Mindy, thanks for your effort.

You are welcome. If you have any further issue, please feel free to let me know.
2017-4-19
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-18 23:58
I checked your case, since it takes a few business days to check in and update the system, I have created a task to the local receiving team and asked them to take care of the case.
We are now trying our best to speed up all the cases, sorry for the delay, thanks for your patience!

Thank you!
2017-4-19
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LostMyMavic
lvl.3
Flight distance : 84957 ft
United States
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UPDATE :

waiting for a quote on 4/19/2017.
2017-4-19
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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LostMyMavic Posted at 2017-4-19 07:50
UPDATE :

waiting for a quote on 4/19/2017.

Your case is covered by warranty, I just checked the status, payment has been confirmed today. Hope we would get everything sorted out soon, thanks for your patience.
2017-4-20
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-20 19:07
Your case is covered by warranty, I just checked the status, payment has been confirmed today. Hope we would get everything sorted out soon, thanks for your patience.

Could you give me an update on Case Number:  CAS-561414-P2W7J2
Thank you
2017-4-25
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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spaniola1 Posted at 2017-4-25 03:54
Could you give me an update on Case Number:  CAS-561414-P2W7J2
Thank you

Your case in under process, I've informed the local department to speed up the process for you.
We are trying our best to figure out all the cases now, sorry for the delay.
2017-4-25
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-25 04:12
Your case in under process, I've informed the local department to speed up the process for you.
We are trying our best to figure out all the cases now, sorry for the delay.

What does under process mean? I received an email stating:

Dear Customer,
Your Phantom 4 has been evaluated by our repair team. Your case No. is:

CAS-561414-P2W7J2
2017-4-25
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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spaniola1 Posted at 2017-4-25 06:54
What does under process mean? I received an email stating:

Dear Customer,

Our support called you back to explain the situation then sent you an e-mail.
We are now trying our best to help you get it resolved as soon as possible, hope your kindly understanding, thanks.
2017-4-25
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-25 22:57
Our support called you back to explain the situation then sent you an e-mail.
We are now trying our best to help you get it resolved as soon as possible, hope your kindly understanding, thanks.

Thank you. Sorry to keep bugging you guys. Just need my drone back asap. Have a nice day
2017-4-26
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-25 22:57
Our support called you back to explain the situation then sent you an e-mail.
We are now trying our best to help you get it resolved as soon as possible, hope your kindly understanding, thanks.

I called today for an update and the gentleman said you guys sent me a quotation? I never received anything. Quotation for what? this is warranty service. I am getting very frustrated with the miscommunication thus far. Please let me know what the latest is ASAP.
2017-4-27
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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spaniola1 Posted at 2017-4-27 07:42
I called today for an update and the gentleman said you guys sent me a quotation? I never received anything. Quotation for what? this is warranty service. I am getting very frustrated with the miscommunication thus far. Please let me know what the latest is ASAP.

UPDATE. DJI is repairing my drone under warranty. SO far so good! Thank you DJI!
2017-4-28
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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spaniola1 Posted at 2017-4-28 04:42
UPDATE. DJI is repairing my drone under warranty. SO far so good! Thank you DJI!

That's great, sorry to keep you waiting.
Hope everything goes fine, so you would get it back soon.
2017-4-28
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spaniola1
lvl.1
Flight distance : 6464291 ft
United States
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DJI Natalia Posted at 2017-4-28 23:43
That's great, sorry to keep you waiting.
Hope everything goes fine, so you would get it back soon.

Greetings,
could you provide a shipping update please?
Thank you
CAS-561414-P2W7J2
2017-5-8
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