Badfish1
lvl.1
United States
Offline
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I'm not going to type everything out here. My drone was sent in a month ago for repairs. It was replaced under DJI Care Refresh on Friday, April 21st and has been waiting to ship for a week. This entire week, I've been told every day or so that 'it will ship out in 1-2 business days'.
My main post has been buried so here's a new one that links to it: https://forum.dji.com/thread-92406-1-1.html
Here is my final post from that thread:
Wow. Just wow. You guys screwed up again. Why am I not surprised?
Yesterday I talked to a DJI customer service agent over the phone (at around 415 PM PST). I explained everything above to the woman on the phone and was assured that she would take care of me. I explained that I would be out of town, etc. after May 02 and she said that they could change the shipping address if I knew where I would be. Since I will be in California at my office during this time, I provided my office address. She told me that she would also email me to get the address to confirm it all. I was also told again that it would be sent with a faster 2 day delivery. Fine.
438 PM PST (DJI/Carson time): I received said email from DJI asking for the new address. I replied at 435 PM PST with my California office address and assumed everything was good to go.
546 PM PST: I receive a shipping notification email from DJI with a UPS tracking number. Awesome, it shipped out finally.
So, I go to UPS' website and enter the tracking number. No information yet. Ok, that's normal. Usually a label is printed and then once it's picked up by the driver it gets officially put into the system. I'll just wait a little bit.
Check again later last night, and what do I find? Not only is DJI sending my Mavic to my house, it's getting sent 5-day with a delivery date of May 05.
SERIOUSLY DJI WTF????!?!?!?!??!??
YOU TOLD ME REPEATEDLY THAT IT WOULD SHIP OUT WITH 2 DAY SHIPPING AND THAT IT WOULD BE SENT TO MY BUSINESS ADDRESS BUT YOU OBVIOUSLY FAILED TO DO SO!!!!!!
YOU SENT IT OUT WITH A 5-DAY DELIVERY SPEED TO AN ADDRESS I TOLD YOU I WOULD NOT BE AT!!! I WON'T BE AT THAT ADDRESS FOR 2 WEEKS!!!!! PLUS, SINCE A SIGNATURE IS REQUIRED, I'M SCREWED AND WILL HAVE TO WAIT EVEN LONGER ONCE I GET BACK!!!!
Your attempts at customer service are pathetic. I will never purchase another product from you. What are you going to do to make me a happy customer? This is so unbelievably stupid. I regret ever spending a dime with you. The Mavic is an amazing drone, as are the rest, but your complete and utter failure at backing up and caring for your customers is just miserable.
Suffice to say, DJI 'Customer Service' is a joke. I've never been so unhappy with a company. Their screw up is now going to cost me money from a shoot that I can't complete, plus my reputation with this and future clients.
It would be great if DJI could step up and take care of me to make things right but at this point I would be shocked if I even get a genuine response. I'm sure I'll just get another 'i've escalated your case', poorly written reply. I don't even think anyone that works for DJI CS actually communicates with eachother. The call center probably just puts notes in the system, the Carson facility probably rarely reads the notes on the accounts, and DJI just takes everyone's money and leaves them with empty promises.
Prove me wrong, DJI. Show me that you care and actually do what's right.
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