hi  

I'am very desapointed about this transaction CAS-532091-C7P2G2 .  The remplacment battery you shiped is NOT GOOD. It is DEAD. I got the battery today from UPS. but it is not good. Can't charged.  Around 2 months I'am waiting for this battery and you shipped A battery that does not work. What are you doing now with this?


Richard

I'm sorry to hear. Have you already gotten in contact with Support about this replacement? Just to clarify, will the battery light up when at least pressing it once?

DJI-Jamie Posted at 2017-5-5 17:16
I'm sorry to hear. Have you already gotten in contact with Support about this replacement? Just to clarify, will the battery light up when at least pressing it once?

no the battery is dead. totaly dead. No light, no charge, and no nothing.

RickB Posted at 2017-5-5 17:27
no the battery is dead. totaly dead. No light, no charge, and no nothing.

Have you gotten in contact with Support about this? This can be addressed via an escalated service.

DJI-Jamie Posted at 2017-5-5 17:29
Have you gotten in contact with Support about this? This can be addressed via an escalated service.

I talked with someone from dji support via Facebook atm. He gave me the link for to create another case number but I can't create my own case number because I'am from Canada.

DJI-Jamie Posted at 2017-5-5 17:29
Have you gotten in contact with Support about this? This can be addressed via an escalated service.

and I gave a small video about the problem.

DJI-Jamie Posted at 2017-5-5 17:29
Have you gotten in contact with Support about this? This can be addressed via an escalated service.

What is the next step?

RickB Posted at 2017-5-5 17:45
What is the next step?

Hi Richard, our Facebook support have replied you. If you have any further query, please let us know.

DJI Mindy Posted at 2017-5-5 19:04
Hi Richard, our Facebook support have replied you. If you have any further query, please let us know.

thank a lot

DJI Mindy Posted at 2017-5-5 19:04
Hi Richard, our Facebook support have replied you. If you have any further query, please let us know.

No news I am still waiting for something....Got only an e-mail 2 days ago who said this:

DJI Support_US
2017-05-08 19:06
CAS-624079-K9P9Z8 CRM:0670000000595

Hi Richard, sorry for the negative experience you had.  

We will try to expedite the process for you. We upgraded shipping to 2day to make up for some time.

Once in transit we will e-mail the tracking number.

Thanks for your patience,


I'am so bored you don't have any idea.... 4 months I am waiting...2 batteries later and no one good! and I paid for to have a battery...

RickB Posted at 2017-5-10 13:38
No news I am still waiting for something....Got only an e-mail 2 days ago who said this:

DJI Support_US

This situation has filled me with regret. Could you please help me to confirm if you have sent the battery back to us?
I have brought this to the attention of our management, we will escalate the case for you.

DJI Mindy Posted at 2017-5-10 23:23
This situation has filled me with regret. Could you please help me to confirm if you have sent the battery back to us?
I have brought this to the attention of our management, we will escalate the case for you.

I'am still waiting for the UPS label since last week!!  But no one send...

RickB Posted at 2017-5-11 03:11
I'am still waiting for the UPS label since last week!!  But no one send...

I have relayed this to our support team. We will send you the shipping label as soon as possible.
Really sorry for the inconvenience caused.

DJI Mindy Posted at 2017-5-11 03:10
I have relayed this to our support team. We will send you the shipping label as soon as possible.
Really sorry for the inconvenience caused.

DJI Mindy  several persons from different DJI services relayed to the support team and nothing do something atm.  WHAT is the problem?????

RickB Posted at 2017-5-11 04:58
DJI Mindy  several persons from different DJI services relayed to the support team and nothing do something atm.  WHAT is the problem?????

The Support team was looking into alternative solutions based on the negative experience that you received. They will be sending a battery out to you without the need to send the other one back. You will be receiving tracking information shortly.

DJI-Jamie Posted at 2017-5-11 14:40
The Support team was looking into alternative solutions based on the negative experience that you received. They will be sending a battery out to you without the need to send the other one back. You will be receiving tracking information shortly.

ok but last monday someone from dji support told me that too!
how many time you need?

RickB Posted at 2017-5-11 14:56
ok but last monday someone from dji support told me that too!
how many time you need?

You should have received the tracking information not too long ago.