Has anyone had any experience with DJI not returning all the pieces that were sent in for a repair?

Today, I recieved the Inspire 1 back, minus the lens that attaches to the X5 camera and gimbal assembly. I had sent it in, and DJI marked it as having received it on the repair receipt.

I have a feeling this is going to turn into a nightmare to get it resolved, considering how long it took to get the initial repair done. Upon talking to online support — and clearly stating the issue — they asked me to send them a picture of the lens. Which I don't have because DJI did not send it back.

They claim they will expedite the issue, but have received no communication from them after the online chat session.

I'm sorry for the difficulties. Could you please provide me with your case number so I can look into it?

CAS-577685-N1B6J8

WTY2mqsCrBki Posted at 2017-5-11 08:05
CAS-577685-N1B6J8

Thank you, we've informed the local repair team to look into your case soon, will help you handle it soon, appreciate your patience.

Im getting the same issue, received my Inspire 2 without my X5S Camera.  Opened a case CAS-627-561-Y7D9L4 for the missing camera which was then deleted after a week saying it was returned.  Been back and forth with DJI Support, so frustrating, don't know what else to do besides a Police Report for Stolen Goods.  Opened the package at UPS store, looking to obtain video footage, opened the package with 2 witnesses.  DJI said they will research again today and hope to get back with me by the end of the day.  Otherwise I have no choice but to report a crime.