Wheres my drone
Sent on the 8th and it says repaired but its still not been tested or sent back to me, needed it for a holiday but still not here. This is LONG!!!!


Case number CAS-626651-G1N4H9

Sincerely sorry for the delay , I’ve informed our appropriate team to look into your case soon, we'll escalate this case and keep you updated. Appreciate your patience.

hope the holiday you are talking about is Christmas!

fansbdcccd8b Posted at 2017-5-23 08:09
hope the holiday you are talking about is Christmas!

This is terrible, actually concerned whether i'll ever see it again.. Will be going for a refund on my Care as its useless, How can this take so long!

Same here. I sent the drone on May 9, arrived at DJI service on 11 May according to the courier. After 13 days DJI does not say that it received it, or that is in repair, I am trying to get an update or information but no one from DJI is unwilling to provide. So at this point I do not know where my drone are. Can someone from DJI tell me where my drone is now?
CASE NUMBER CAS-613952-F5T2K6

DJI-Thor Posted at 2017-5-23 01:32
Sincerely sorry for the delay , I’ve informed our appropriate team to look into your case soon, we'll escalate this case and keep you updated. Appreciate your patience.

Could you give me an ETA on my drone please.....

danbale Posted at 2017-5-23 15:50
Same here. I sent the drone on May 9, arrived at DJI service on 11 May according to the courier. After 13 days DJI does not say that it received it, or that is in repair, I am trying to get an update or information but no one from DJI is unwilling to provide. So at this point I do not know where my drone are. Can someone from DJI tell me where my drone is now?
CASE NUMBER CAS-613952-F5T2K6

Sorry for the delay, I’ve informed this case to the logistics department, we will be following up with you as soon as possible, thanks for your understanding.

fans3ddba48a Posted at 2017-5-23 23:35
Could you give me an ETA on my drone please.....

The unit has been shipped out already, I think you would receive it soon, should you have any questions, please feel free to contact us, we’d love to help.

DJI-Thor Posted at 2017-5-24 23:42
Sorry for the delay, I’ve informed this case to the logistics department, we will be following up with you as soon as possible, thanks for your understanding.

I can provide the shipping label.
This two

danbale Posted at 2017-5-25 10:37
I can provide the shipping label.
This two

Thank you for the info, Sincerely sorry for the delay , since we got a little backlog. We are now working hard on it, I've escalated your case, hope we can get it sorted out shortly.

Thank you for your response, I was just worried, I did not know where my drones were. I hope everything is ok now and process will go better forward. Thank you again.