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DJi Googles SD card problem
3479 35 2017-5-23
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pcardon
lvl.2
Flight distance : 135092 ft
France
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Hi,
Have just received today my DJi googles, and it seems that the SD card reader is failing. Following is what I tried :
• Attempting to format a SD card (have tried with 2 different cards, from 2 different brands), after confirming that I accept to loose all my files, displays "No DJi googles card Inserted" message
• Attempting to dowload a JPEG file from my Mavic, displays the message "Failed to download remote file" after few seconds
• Attempting to read the SD card coming from my Mavic displays the message  "No DJi googles card Inserted"
• Attempting to read the local storage displays either "File list empty" if a card is inserted, or "No DJi googles card Inserted" if no card is in the reader. This means that the SD card is detected …

Not sure this is a related problem : I have updated the googles firmware to the latest available version (V01.03.0700), and each time I start the DJi googles I have a "Latest version detected" message displayed …

Has anybody the same problem ? Can a DJi person take a look to this problem description ?

Thanks in advance

2017-5-23
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DJI-Jamie
DJI team
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Just to clarify, were you able to activate the DJI Goggles successfully?
2017-5-23
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pcardon
lvl.2
Flight distance : 135092 ft
France
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yes and all is working fine, except the SD card reader
2017-5-23
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DJI-Jamie
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pcardon Posted at 2017-5-23 11:58
yes and all is working fine, except the SD card reader

Could you happen to clarify what SD card types you tried thus far?
2017-5-23
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pcardon
lvl.2
Flight distance : 135092 ft
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SD cards

SD cards

Hello,
Thanks for answering me …
I used a Samsung 64 Gb EVO micto SD xc I, which I already use in my Mavic Pro without any problem …
I tried a Sandisk Extreme 16 GB HC I
I tried a Verbatim HC 8 GB

Regards
Pascal
2017-5-24
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DJI-Jamie
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pcardon Posted at 2017-5-24 02:14
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Hello,
Thanks for answering me …

Just to clarify, are you hot swapping the SD cards? Try removing the cards and restarting the Goggles. Once that message has cleared, power cycle the Goggles with the SD card in. This is an issue that will be addressed in the next firmware.
2017-5-25
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pcardon
lvl.2
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DJI-Jamie Posted at 2017-5-25 11:38
Just to clarify, are you hot swapping the SD cards? Try removing the cards and restarting the Goggles. Once that message has cleared, power cycle the Goggles with the SD card in. This is an issue that will be addressed in the next firmware.

OK,

Just tried now, first inserting the card, then Power up the Googles, then attempted to format the SD card, with no success, I received the "No Dji googles SD card inserted" message …
2017-5-26
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DJI-Jamie
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pcardon Posted at 2017-5-26 08:27
OK,

Just tried now, first inserting the card, then Power up the Googles, then attempted to format the SD card, with no success, I received the "No Dji googles SD card inserted" message …

Was that even after power cycling with the SD card out initially?
2017-5-26
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pcardon
lvl.2
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DJI-Jamie Posted at 2017-5-26 13:25
Was that even after power cycling with the SD card out initially?

Power cycling don't solve the problem, I'm completely unable to use the SD card  reader
2017-5-27
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fans87fec950
lvl.1
United States
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I'm having the same issue. Sd card is not able to be formatted or read.  Firmware is up to date.
2017-5-27
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fans60fb5b2a
lvl.3
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fans87fec950 Posted at 2017-5-27 08:33
I'm having the same issue. Sd card is not able to be formatted or read.  Firmware is up to date.

Hi there I noticed you are having sad card issues with your goggles, I'm having the same issues could you give me any advice on how to resolve the problem regards steve
2017-5-31
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fans60fb5b2a
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pcardon Posted at 2017-5-26 08:27
OK,

Just tried now, first inserting the card, then Power up the Googles, then attempted to format the SD card, with no success, I received the "No Dji googles SD card inserted" message …

Hi I'm having the same issues as you on dji goggles sad card reader, could you tell me if you sorted it out and if so how regards steve
2017-5-31
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DJI Natalia
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fans60fb5b2a Posted at 2017-5-31 14:17
Hi I'm having the same issues as you on dji goggles sad card reader, could you tell me if you sorted it out and if so how regards steve

Have you tried the method that Jamie mentioned above?
2017-6-1
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fansfe104d13
lvl.2
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I have this exact same issue. The goggles don't appear to support SD cards yet.
2017-6-1
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pcardon
lvl.2
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DJI Natalia Posted at 2017-6-1 03:25
Have you tried the method that Jamie mentioned above?

Yes I tried Jamie's method … no way …
My SD card reader has never worked for me …
2017-6-4
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Narwhal
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pcardon Posted at 2017-6-4 07:38
Yes I tried Jamie's method … no way …
My SD card reader has never worked for me …

I am having the same exact issue, and none of the fixes work.
2017-6-4
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DJI Natalia
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pcardon Posted at 2017-6-4 07:38
Yes I tried Jamie's method … no way …
My SD card reader has never worked for me …

Sorry about that, I reported it to the engineers for a further evaluation, will come back to you once I hear from them, thanks.
2017-6-5
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ragnar7
lvl.1
Iceland
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I'm having the same problem, even after upgrading the firmware to the newest one today. Seems the SDI slot doesn't work at all!
2017-6-8
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pcardon
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DJI Natalia Posted at 2017-6-5 00:37
Sorry about that, I reported it to the engineers for a further evaluation, will come back to you once I hear from them, thanks.

Thank you for your help …

2017-6-8
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pcardon
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DJI Natalia Posted at 2017-6-5 00:37
Sorry about that, I reported it to the engineers for a further evaluation, will come back to you once I hear from them, thanks.

Hi,

I have good news !

For the first time, I was able to use the SD card reader after DJi Googles firmware update V01.03.0800 …
I will confirm in few days, but it seems to work …
2017-6-8
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DJI Natalia
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pcardon Posted at 2017-6-8 09:12
Hi,

I have good news !

Thank you very much for your update, glad to hear it's working after firmware upgrading.
Keep us posted, thanks.
2017-6-8
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DJI Natalia
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ragnar7 Posted at 2017-6-8 03:47
I'm having the same problem, even after upgrading the firmware to the newest one today. Seems the SDI slot doesn't work at all!

It only supports FAT32 format, nut not the NTFS. And the maximum is 32GB.
Just to verify, what the type of SD card you were used for it ?
2017-6-8
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ragnar7
lvl.1
Iceland
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I use a 32gb SD card formatted by the Mavic Pro... does that not format in FAT32?
2017-6-9
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ragnar7
lvl.1
Iceland
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Well yes .. it's FAT32...
2017-6-9
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neonadler
lvl.1

Hong Kong
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1. Please check whether the SD cards have been formated as FAT32.
2. Please upgrade the goggles to the newest firmware.
    It fixes an issue that sdcard is not recognized after hotplug.
3. If your sdcard meets all the following conditions, could you kindly help to provide your sdcard brand & specific model?
a. the sdcard is formated as FAT32
b. the sdcard storage size is not larger than 32GB
c. the sdcard is has been inserted into Goggles before it is powered on and not hotplugged.
2017-6-9
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pcardon
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DJI Natalia Posted at 2017-6-8 19:17
Thank you very much for your update, glad to hear it's working after firmware upgrading.
Keep us posted, thanks.

Finally, it was a short time joy … Yesterday I tried again, and again the SD card reader don't work at all … It's unable to read the SD card coming from my Mavic, it says there are no files, and If I attempt to format the SD card, I have a "No DJi googles SD card mounted" message …
My googles will definitely needs a service repair … and I can say that this didn't work from the beginning …
2017-6-10
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ragnar7
lvl.1
Iceland
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I have the exact same as Pcardon!
2017-6-11
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DJI Natalia
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pcardon Posted at 2017-6-10 08:48
Finally, it was a short time joy … Yesterday I tried again, and again the SD card reader don't work at all … It's unable to read the SD card coming from my Mavic, it says there are no files, and If I attempt to format the SD card, I have a "No DJi googles SD card mounted" message …
My googles will definitely needs a service repair … and I can say that this didn't work from the beginning …

Sorry to hear that, our R&D engineers replied you at 25#, please double check it and keep me posted, thank you.
2017-6-12
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DJI Natalia
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ragnar7 Posted at 2017-6-11 03:03
I have the exact same as Pcardon!

Sorry for the issue, please double check all the info our engineers posted at 25#, and keep me posted. Thanks.
2017-6-12
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pcardon
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DJI Natalia Posted at 2017-6-12 00:57
Sorry to hear that, our R&D engineers replied you at 25#, please double check it and keep me posted, thank you.

I already done all the checking :
1. Please check whether the SD cards have been formated as FAT32.
  + Tried to format it both from my computer and from my MAVIC

2. Please upgrade the goggles to the newest firmware.
    It fixes an issue that sdcard is not recognized after hotplug.
  + Upgraded to V01.03.0800 firmware
3. If your sdcard meets all the following conditions, could you kindly help to provide your sdcard brand & specific model?
  + Tried these 2 SD cards : KINGSTON 8 Gb HC I and Sandisk Extreme 16 GbHC I

a. the sdcard is formated as FAT32
  + As already said, formatted from the MAVIC. PLEASE Note (again) that formatting from the DJi Googles should work, whatever the original format is … but SD formating don't works !

b. the sdcard storage size is not larger than 32GB
+ Have tried many models from different capacities, i.e. 8 and 16 Gb

c. the sdcard is has been inserted into Goggles before it is powered on and not hotplugged.
+ Have already done this test and said it in my previous comments. Whatever I do, it doesn't work !
It only worked once, just after the 0800 firmware upgrade ... and failed again, few days later

2017-6-14
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DJI Natalia
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pcardon Posted at 2017-6-14 08:08
I already done all the checking :
1. Please check whether the SD cards have been formated as FAT32.
  + Tried to format it both from my computer and from my MAVIC

Sincerely apologize for the trouble caused, sorry we failed to get it resolved remotely after all the basice troubleshooting, in that case, please send it in for evaluation, we'll take care it for you, appreciate your patience and support again!
2017-6-15
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ragnar7
lvl.1
Iceland
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So any idea when or if a firmware update will address this...? or is this maybe a hardware issue that needs to be fixed with a repair?
2017-6-21
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fansbd9ceef2
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August 15, 2017
Has anyone heard of or seen a fix for this yet?

Also, on the mac in disc utilities, there is not a FAT32 format. There is ExFat and MS-DOS (Fat). I tried both of those with a 16GB card and have not been able to see anything either. The sample videos play because they are built into the goggles software, and I did a three finger tap once and got the goggles to take a screen grab. That's about it. Is there a file directory structure on the card that also needs to be followed?
2017-8-15
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fansbc88d2c9
lvl.1
Flight distance : 16463 ft
United States
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The problem I am having is when I try to download video or photos from my aircraft to the Dji goggles sd card I get a error and the aircraft disconnects. I use a spark with my Dji goggles and both are up to date on the firmware as of 8/27/17
2017-8-27
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GusBarb
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Mexico
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DJI Natalia Posted at 2017-6-15 04:14
Sincerely apologize for the trouble caused, sorry we failed to get it resolved remotely after all the basice troubleshooting, in that case, please send it in for evaluation, we'll take care it for you, appreciate your patience and support again!

Hello Natalia, I just got my goggles with version V01.04.0100 and still have the same issue, Do you have any news about it? I've been trying with 2 SD cards, 16gb and 8gb, none woking. Thanks for the help
2017-12-5
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DJI Thor
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GusBarb Posted at 2017-12-5 15:45
Hello Natalia, I just got my goggles with version V01.04.0100 and still have the same issue, Do you have any news about it? I've been trying with 2 SD cards, 16gb and 8gb, none woking. Thanks for the help

Hi sir, please try to format the SD card via PC, the SD card that is less than or equal to 32GB should only be formatted into the FAT32 file system. The recommended cluster size is 32KB, then plug it back to the Goggles. If it doesn't work, could you please provide me with the photo of the error message? It might be a little bit hard to shoot. Thank you for your help.
2017-12-5
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