fans75505490
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MentalEcho Posted at 2017-5-23 19:35
How'd the box look? New or handled? Quite likely that they issued you a refurb, which if you question them on, they will gladly tell you "you agreed to that in the agreement you had to accept to give us your money". I've read that they often no longer put the 'refurb' sticker on the Mavics that they send out...
If it makes you feel better about your plight, I paid them $1400 in Feb and was sent a defective unit. Today, on 5/23, they sent me a battered refurb P3S as my replacement - which was supposed to be a new, non-refurb Mavic Pro to replace the defective new one they sent me to begin with...
The box? LOL, it came in an oversized cardboard box wrapped with some pink bubble wrap. It had plenty of room inside the box to bounce around / move freely. I was in disbelief at how this replacement was packaged. It was hilarious.
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I have zero expectations on getting a mavic back that is in 100% working order. Based on personal experiences as well as a multitude of user experiences that I've read it is clear that post purchase customer satisfaction ranks low. The DJI reps on this forum that act like they care and want to help mediate these issues but they just add insult to injury. No offense DJI reps but I had concerns about the post customer service & support after reading other's posts and now those concerns have been validated as I find my self in that same boat. I'll never rant again because it does nothing but I thought I would at least offer my two cents.
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DJI is like a box of chocolates. You never know what you're gona get
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