Hi, has anyone had any experience of returning their Mavic for repair due to the issue with it not upgrading to the latest version?
I was told by DJI support to return it and they have had it over 2 weeks and still no confirmation of when it will be returned or even if they know what that fault is! Surely this should be easy to solve with so many reporting the same problem.
Pretty disappointed with the after sales support considering tye cost if a Mavic.
I deeply apologize for the inconvenience caused, I've informed our appropriate team to take care of this case, we will escalate it , hope we can get it sorted shortly. Thanks for bringing this to our attention, we care much about your feedback on our service, I’ve transferred your feedback to the supervisor, will keep improving to make your experience with us better.
lvl.1
Administrator
