Hello,
as I met it twice and a few users also reported it :
http://forum.dji.com/thread-104793-1-2.html
http://forum.dji.com/thread-104608-1-2.html
http://forum.dji.com/thread-104773-1-3.html
I openned a case for corrupted files directly through e-mail support (case is #638435 )
I made the 2 files available to them in case they can use them to :
- make them readable which would be nice to me
- help them to understand and solve the issue.
My initial message is in english and pretty clear :
"Subject: Corrupted video files Message: Hello, I have already experienced twice corrupted video files. Both time, it was last file of the flight and I suspect that I power off the drone before stopping the recording. Files are available here : https://we.tl/8HXHPZyAya https://we.tl/DwaleeKvH9 I'll be glad if you could "uncorrupt" them, and I believe that if the corruption is related to operation sequence, it should be addressed by firmware or app, e.g. adding an option to automatically stop recording when motors stop. Regards"
I just got an answer by them (in French as I'm from France) :
"Pouvez-vous nous renvoyer les vidéos svp. Il est impossible de les visionner malgré plusieurs essais sur différentes platformes."
which mean basically :
"Could you please resend the file. It is impossible to view them despite several tests on different platforms." As this was exactly the point of the e-mail, this is quite Kafkaesque isn't it ?
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