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Spark Flight log
268 4 2017-8-13 05:56:46
jmfc
lvl.1
Flight distance : 10939
United States
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I followed all the instructions to download the flight data log, but nothing shows up on the DJI Assistant. I tried multiple times and even after 5 minutes all I get is this attached image.

My spark is paired with the remote. Do I need to turn on the remoteto download flight data?

DJI Assistant screen

DJI Assistant screen
2017-8-13 05:56:46
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jmfc
lvl.1
Flight distance : 10939
United States
Offline

I can see the firmware screen so the drone is connected.
2017-8-13 06:01:52
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DJI Diana
Administrator
Japan
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No need to turn on the RC, restart the drone, then try it again. You can also try to reinstall the DJI Assistant 2.
2017-8-13 20:14:46
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jmfc
lvl.1
Flight distance : 10939
United States
Offline

DJI Diana Posted at 2017-8-13 20:14
No need to turn on the RC, restart the drone, then try it again. You can also try to reinstall the DJI Assistant 2.

I found the issue. While looking at other forums, I read that I need to restart the computer because of some driver issue.

Maybe something to add to a FAQ.
2017-8-13 20:36:31
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DJI Diana
Administrator
China
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jmfc Posted at 2017-8-13 20:36
I found the issue. While looking at other forums, I read that I need to restart the computer because of some driver issue.

Maybe something to add to a FAQ.

Glad to hear that you've got it resolved. Thank you for your feedback, we'll take it into consideration.
2017-8-13 22:02:04
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