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Spark and controller connection issues
210 15 2017-9-10 09:44:28
aguilera_br
lvl.2
Flight distance : 1167
Brazil
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Guys

My spark and controller is taking a lot of time to connect when I turn it by the first time, controller's wifi is not broadcasting SSID as well. But on the second time I turn on the controller it seems to work well!

Please check video attached.


https://youtu.be/IHkIUHteHng
2017-9-10 09:44:28
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jksphoto
lvl.4
Flight distance : 12290
United Kingdom
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Have you got your wifi and bluetooth switched on, on your MacBook ? That will probably not be helping with the connection time
2017-9-10 09:59:02
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aguilera_br
lvl.2
Flight distance : 1167
Brazil
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jksphoto Posted at 2017-9-10 09:59
Have you got your wifi and bluetooth switched on, on your MacBook ? That will probably not be helping with the connection time

Yes! Bluetooth off! I did with my mac so I could record the screen to show you guys the wifi problem!
2017-9-10 15:16:33
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Jessie Slem
lvl.4
Flight distance : 185177
Australia
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HI Guys - I have the same issue. Turn the controller off and on again and then the SSID comes up.
2017-9-10 15:25:42
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DJI Diana
Administrator
China
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Have you tried to reset the WiFi?  Press and hold the power button for 9 seconds when the RC is on.
What is the firmware of the RC, is it up to date?
2017-9-10 18:22:13
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DJI Diana
Administrator
China
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Jessie Slem Posted at 2017-9-10 15:25
HI Guys - I have the same issue. Turn the controller off and on again and then the SSID comes up.

Please try to reset the WiFi and check the firmware version of the RC.
2017-9-10 18:25:07
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aguilera_br
lvl.2
Flight distance : 1167
Brazil
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Jessie Slem Posted at 2017-9-10 15:25
HI Guys - I have the same issue. Turn the controller off and on again and then the SSID comes up.

That is what I do. ;)
2017-9-11 19:56:00
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aguilera_br
lvl.2
Flight distance : 1167
Brazil
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DJI Diana Posted at 2017-9-10 18:22
Have you tried to reset the WiFi?  Press and hold the power button for 9 seconds when the RC is on.
What is the firmware of the RC, is it up to date?

I did that. Firmware is latest on all devices (drone, controller)
2017-9-11 19:56:42
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Marrek
lvl.1
Flight distance : 11939
Estonia
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Yeah, I have the same issue. This is a headache and very annoying.  Also, the firmware is latest (RC and drone).
2017-9-11 20:59:01
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DJI Diana
Administrator
China
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aguilera_br Posted at 2017-9-11 19:56
I did that. Firmware is latest on all devices (drone, controller)

Could you please export the black box data via DJI Assistant 2, upload it to the Dropbox, then provide me with the Dropbox to download it for analysis?
2017-9-11 23:34:09
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DJI Diana
Administrator
Japan
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Marrek Posted at 2017-9-11 20:59
Yeah, I have the same issue. This is a headache and very annoying.  Also, the firmware is latest (RC and drone).

Could you please also provide export the black box data for analysis? Thank you in advance.
2017-9-11 23:50:47
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Marrek
lvl.1
Flight distance : 11939
Estonia
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DJI Diana Posted at 2017-9-11 23:50
Could you please also provide export the black box data for analysis? Thank you in advance.

Hi,

Yeah, I tried to export the Black box data but I couldn't. The app did recognise the spark but was unable to export the flight data and the blackbox info. I reinstalled the app and this did not help. I haven't tried the export with different cable, I hope I have time later to do so.
2017-9-14 03:36:53
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DJI Diana
Administrator
China
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Marrek Posted at 2017-9-14 03:36
Hi,

Yeah, I tried to export the Black box data but I couldn't. The app did recognise the spark but was unable to export the flight data and the blackbox info. I reinstalled the app and this did not help. I haven't tried the export with different cable, I hope I have time later to do so.

Uninstall the DJI Assistant 2, then disable the antivirus software and firewall, then reinstall the DJI Assistant 2, see if it works. Besides, if it is the same, please try other computers.
2017-9-14 22:40:41
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aguilera_br
lvl.2
Flight distance : 1167
Brazil
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DJI Diana Posted at 2017-9-11 23:34
Could you please export the black box data via DJI Assistant 2, upload it to the Dropbox, then provide me with the Dropbox to download it for analysis?

I would like to reply to you using PM. How can I do it from here?
1 day ago
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fansd6c0b5ac
lvl.1
Flight distance : 5920
Romania
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I have the same issue.
1 day ago
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DJI Diana
Administrator
Japan
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aguilera_br Posted at 2017-9-21 18:55
I would like to reply to you using PM. How can I do it from here?

Thanks, received your message, I've forwarded it to our engineers for analysis, will keep you updated.
10 hours ago
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