johnmichaels
lvl.2
Flight distance : 316585 ft
United Kingdom
Offline
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My Mavic "fell' into the sea a few weeks back. After contacting DJI they agreed it was a fault with the UAV after they studied the flight logs. I was told I could have a 100% discount code and order a new one. As you can imagine I was very happy with this news and I waited keenly for my coupon to be emailed...that was nearly 3 weeks ago!
I have spoken to the teams on the phone and they were very nice, the London team answered the phone very quickly and then spoke to the "DJI of Netherlands" who are dealing with my case but I am still waiting.
The last email I got from DJI of Netherlands they said;
"it is not advised to keep sending emails to us because that will refresh the time on your case, while we handle emails in time order, thus your case will be delayed. " is this true? do you reset a case just because a customer wants an update?
5 days ago I was promised this within 3 (working) days which has now passed and still no coupon. I have no idea why it is taking so long, the analasys and initial desiscion was done in about 2 days. could anyone explain please as this is going to significantly impact my desission to buy my next flock of P4's
CAS-962440-W3M6Y4
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