Please select Into the mobile phone version | Continue to access the computer ver.
Defective camera! Is there any hope?
735 6 2017-9-29
Uploading and Loding Picture ...(0/1)
o(^-^)o
sparkuser
lvl.2
Flight distance : 102411 ft
France
Offline

Hi at all,

my Spark felt accidently on stony ground and now all photos and the image on my smartphone look like this:


03.JPG

Zoomed in:
04.JPG

Has something like this ever happened to anyone before?
Maybe related to digital imagery generally?

And do you think this reparable?
I relly hope so, I love my little Spark!

And no, I have no DJI Care Refresh

Thanks for your help!
2017-9-29
Use props
DJI-Mark
First Officer

United States
Offline

You should have a technician look at your drone. Please contact customer service regarding this point. Sorry on your crash but these can be repairable depending on how badly damaged your spark is. If you provide me a location where  you are at, I can advise better on how to set up for a repair.
2017-9-29
Use props
sparkuser
lvl.2
Flight distance : 102411 ft
France
Offline

DJI-Mark Posted at 2017-9-29 08:56
You should have a technician look at your drone. Please contact customer service regarding this point. Sorry on your crash but these can be repairable depending on how badly damaged your spark is. If you provide me a location where  you are at, I can advise better on how to set up for a repair.

Hi, tank you.

Yes, please tell me.

I'm living in Stuttgart, Germany.
2017-9-29
Use props
DJI-Mark
First Officer

United States
Offline

sparkuser Posted at 2017-9-29 11:14
Hi, tank you.

Yes, please tell me.

Here is the contact information:

GERMANY
DJI Germany
Mon-Fri 9:00 AM - 3:00 PM (GMT+1)
+49 (0) 9771-177 3000
support.ge@dji.com
2017-9-29
Use props
sparkuser
lvl.2
Flight distance : 102411 ft
Germany
Offline

Hello again,

for users with similar issues, the repair costs are about 140€.
2017-11-9
Use props
Viking-Pilot
Captain
Flight distance : 2379249 ft
Spain
Offline

That looks terrible...I'm sorry for your accident.
2017-11-10
Use props
Viking-Pilot
Captain
Flight distance : 2379249 ft
Spain
Offline

sparkuser Posted at 2017-11-9 22:09
Hello again,

for users with similar issues, the repair costs are about 140€.

Ouch...well it could have been worse.
2017-11-10
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules