My mavic (purchased April 2017) got up close and personal with a spruce branch--100% my fault, just depth perception issues on my part.  I did purchase the DJI care with the drone, so went online, filed the incident online, followed instructions, shipped off the Mavic--I was able to track everything through DJI support--they received it, asked me for $80, then a replacment was promptly sent out--reveived it, paired my remote, updated firmware, and off flying I went.

I know the forum is a place folks come looking for answers to issues they experience, and it is an excellent resource for that, but just thought I would share that sometimes DJI support also works exactly as it should.

Good service and glad you were able to get it sorted quickly. Tell me why did you have to pay $80? what was this for given you have Care Refresh

Good to hear it worked out for you! Positive outcomes are news worthy.

Yep--Care refresh has a fixed fee of $80 for the first crash replacement.  The fast turnaround was nice.

Orind, we are happy to read on your pleasant experience with our customer service, thank you for your feedback, which gives us a lot of confidence to keep moving.