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Can't login into DJI GO 4
3214 35 2017-12-25
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Noall
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United States
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I opened my new Phantom 4 Pro and tried to get it set up.  I can't login into the GO 4 app.  I'm struggling.  I get an error.  "Sign In Failed.  Check you network connection."  My connections are fine and working properly.  This should not be so hard.  Any suggestions?
2017-12-25
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fansa782f969
lvl.1
United States
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The same thing is happening to me. What a crapy way to start with a Christmas gift. I’m all charged up but I can’t fly my P3A and it’s driving me insane!! Is there something wrong with he app???
2017-12-25
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fans2d4a24cb
lvl.1

United States
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I’m having the exact same issue with my mavic and go 4 app
2017-12-25
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Oman55
lvl.1

United States
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4 Pro + -
I am having the same issues, tried everything multiple times to no avail......losing my mind. Has anyone out there found the reason and/or solution???
2017-12-25
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Rodger8
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Flight distance : 15812070 ft
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You need to register and open a DJI Account
2017-12-25
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fans2d4a24cb
lvl.1

United States
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Duh Rodger lol it just isn’t letting us on the application
2017-12-25
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Oman55
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United States
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Rodger8 Posted at 2017-12-25 17:48
You need to register and open a DJI Account

Did all of that, logging in on the controller is when I get a continual network error.
2017-12-25
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fansa782f969
lvl.1
United States
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Lol. Come on Rodger, that part isn’t rocket science. I set up my account with DJI already. The App won’t let us sign in so that we can start flying. Can you log into your account right now Rodger?
2017-12-25
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Dcmoore
lvl.1

United States
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I’m having the same issue. Account created. But the app times it and throws a connection error.  This is across multiple devices. And I can login online just fine.
2017-12-25
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fansa782f969
lvl.1
United States
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I am currently speaking to a DJI support member. If I get the answer to this problem I will be sure to post it here
2017-12-25
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Oman55
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United States
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fansa782f969 Posted at 2017-12-25 18:06
I am currently speaking to a DJI support member. If I get the answer to this problem I will be sure to post it here

Anxiously awaiting......premelt down stage.
2017-12-25
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fansa782f969
lvl.1
United States
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This is what they just told me:

Thank you for patiently waiting. With regards to the login issue, I am sorry to say but we are having a system issue here in our system. However our developers and engineers is working on it as soon as possible. We can't assure when will be done but we are currently working on it today. In this case we suggest to kindly wait approximately 24 hours for us to fix the issue here on your system. Sorry for the inconvenience and thank you for understanding.


Sorry folks. But we will have to wait till tomorrow to see what’s up. At least they are working on it...
2017-12-25
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fansffad480d
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I am having same problem.  Trying to login with iPad and it keeps asking for a verification code.  After I enter it and hit sign in, it erases the verification code and I get an error message saying I entered the wrong verification code. Very frustrated!
2017-12-25
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nzpanorama
lvl.1
New Zealand
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I've got exactly the same issue, logged out of my account, now every time I try and log back in, the app won't accept the verification code on the log in page. Driving me nuts! Great drones but the software can be real buggy at times. Wait until you have to do an update!
2017-12-25
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Oman55
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United States
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fansa782f969 Posted at 2017-12-25 18:12
This is what they just told me:

Thank you for patiently waiting. With regards to the login issue, I am sorry to say but we are having a system issue here in our system. However our developers and engineers is working on it as soon as possible. We can't assure when will be done but we are currently working on it today. In this case we suggest to kindly wait approximately 24 hours for us to fix the issue here on your system. Sorry for the inconvenience and thank you for understanding.

As much as I hate to hear about the delay, at least I now know it’s not something that I was or wasn’t doing properly. I guess another review of the co plate manual is in order. Thx for the update!
2017-12-25
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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It is possibly just DJI's servers that is down again again, if you're lucky it won't take several days this time.
Ain't it just great they make such a secure system and can't secure it is up running, hopefully no one is about to participate in a S&R and being  grounded.
2017-12-25
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djiuser_7cLiV3P
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Australia
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fansa782f969 Posted at 2017-12-25 18:12
This is what they just told me:

Thank you for patiently waiting. With regards to the login issue, I am sorry to say but we are having a system issue here in our system. However our developers and engineers is working on it as soon as possible. We can't assure when will be done but we are currently working on it today. In this case we suggest to kindly wait approximately 24 hours for us to fix the issue here on your system. Sorry for the inconvenience and thank you for understanding.

Thanks for the update
2017-12-25
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fans3c08ff9e
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United States
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KedDK Posted at 2017-12-25 18:18
It is possibly just DJI's servers that is down again again, if you're lucky it won't take several days this time.
Ain't it just great they make such a secure system and can't secure it is up running, hopefully no one is about to participate in a S&R and being  grounded.

I stopped using DJI a while back and just use the LITCHI app.  Otherwise my MAVIC is a paperweight
2017-12-25
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Manskei
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United Kingdom
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fansa782f969 Posted at 2017-12-25 18:06
I am currently speaking to a DJI support member. If I get the answer to this problem I will be sure to post it here

If you do get an answer fansa any reply you post here would be a godsend.  I received a Mavic Pro for Christmas and, like so many others, cannot access the DJI Go 4 App (iPhone SE, iOS 11.2.1).

I get the same situation as others "Check network connection".  My email / password / network works just fine joining this forum to complain!

I could be patient but my wife, the purchaser, went to sleep this evening desperately upset and frustrated that she had bought an expensive-gift which is useless through junk-software.

That is a BAD piece of customer relations work by DJI.  Why on earth would the App need a log-in anyhow?

Regards,
manskei
2017-12-25
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Oman55
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United States
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Manskei Posted at 2017-12-25 18:23
If you do get an answer fansa any reply you post here would be a godsend.  I received a Mavic Pro for Christmas and, like so many others, cannot access the DJI Go 4 App (iPhone SE, iOS 11.2.1).

I get the same situation as others "Check network connection".  My email / password / network works just fine joining this forum to complain!

HaHa....at least yours went to bed.. mine is still sitting here next to me visibly and verbally upset that all l have done today is cuss and complain out of utter frustration.  
2017-12-25
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KedDK
Captain
Flight distance : 1133038 ft
Denmark
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If not done already use the waiting time to avoid scenes like this by reading the manual ...

Best of luck to you all.
2017-12-25
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Manskei
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United Kingdom
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Oman55 Posted at 2017-12-25 18:28
HaHa....at least yours went to bed.. mine is still sitting here next to me visibly and verbally upset that all l have done today is cuss and complain out of utter frustration.

Yep, I can understand that. Then again, I am in the UK so I am at least 5 time zones ahead on the clock.  I guess we all try again tomorrow.

Hope the rest of the holiday goes well for you (and the Mrs!)

Regards,
manskei
2017-12-25
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Ed_Pen
lvl.1
United States
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Thank you for patiently waiting. With regards to the login issue, I am sorry to say but we are having a system issue here in our system. However our developers and engineers is working on it as soon as possible. We can't assure when will be done but we are currently working on it today. In this case we suggest to kindly wait approximately 24 hours for us to fix the issue here on your system. Sorry for the inconvenience and thank you for understanding.


Said customer service
2017-12-25
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djiuser_2MIyjbg
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United States
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Me too.  Same same.
2017-12-25
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alexo
lvl.2
Flight distance : 70866 ft
Australia
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Thanks for posting, now I know its not me or my network.  Waiting patiently for them to recover...
2017-12-25
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fans3c08ff9e
lvl.1
United States
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Looks like it was fixed.  I was just able to sign in.
2017-12-25
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fansde9b0e3d
lvl.3
Flight distance : 485243 ft

Japan
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私は今サインインすることができます。
2017-12-25
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DJI Susan
Administrator

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Hi All, we have been aware of the server issue and fixed it, please try later to see whether it works. I'm sincerely sorry for the troubles. Feel free to contact us if there is any further question.

2017-12-26
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Rodger8
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Flight distance : 15812070 ft
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fans2d4a24cb Posted at 2017-12-25 17:50
Duh Rodger lol it just isn’t letting us on the application

I am assuming that he is a new user and trying to help him out.
2017-12-26
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Rodger8
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fansa782f969 Posted at 2017-12-25 17:53
Lol. Come on Rodger, that part isn’t rocket science. I set up my account with DJI already. The App won’t let us sign in so that we can start flying. Can you log into your account right now Rodger?

I have no issues and yes I logged in yesterday the 25th in the afternoon to sync flight records and today the 26th.
2017-12-26
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Rodger8
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Flight distance : 15812070 ft
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Oman55 Posted at 2017-12-25 17:50
Did all of that, logging in on the controller is when I get a continual network error.

Only trying to help my friend. In view of the above sounds like they had a crash due to the Hokiday traffic. Hope things work out for you, be patient.
2017-12-26
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It will not let me write. What idiots are DJI ?
2018-4-2
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why is it so bad at just writing the letters to sign in ? It took 5 minutes to let me log on
2018-4-2
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djiuser_WgazItPi9IyS
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I just bought a dji 4pro+ gets stuck on load up
Replaced it and the same thing
Get stuck on signin to your Acc
What am I doing wrong
2018-6-6
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djiuser_S8qmv6Q4bdG5
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DJI Susan Posted at 2017-12-26 02:58
Hi All, we have been aware of the server issue and fixed it, please try later to see whether it works. I'm sincerely sorry for the troubles. Feel free to contact us if there is any further question.

I cannot log into the go4 app been trying for 2 hours.. tried changing passwords.. reinstalling t he app this is BEYOND FRUSTRATING. i almost feel like sending my mavic air back.. blood pressure through the rtough. Why do you make it soooo dam impossible to do the simplest of things?

dji create amazing technology with drones but seem to know f all when it comes to customer satisfaction and ease of useability when we can't even log into a dam app.
9-17 11:26
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DJI Susan
Administrator

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djiuser_S8qmv6Q4bdG5 Posted at 9-17 11:26
I cannot log into the go4 app been trying for 2 hours.. tried changing passwords.. reinstalling t he app this is BEYOND FRUSTRATING. i almost feel like sending my mavic air back.. blood pressure through the rtough. Why do you make it soooo dam impossible to do the simplest of things?

dji create amazing technology with drones but seem to know f all when it comes to customer satisfaction and ease of useability when we can't even log into a dam app.

Just to verify, does the same account and password work when logging in DJI website? If yes, you may change your password to a simple one on our site and verify on the App to check.
9-18 00:37
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