flybirdpro
lvl.2
Flight distance : 1488635 ft
Australia
Offline
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You are welcome!
You know I was forced by DJI to learn all the tools to find out what happened. Can't get any real help from them. If they can help, it is not necessary for an owner to do all these works.
I talked so much with DJI BBS admin and only 2 options from DJI:
1. share your data - video size/frame set, firmware version, photo, video, screen capture, flight log, but they never tell you anything about your data, but tell you to turn in your drone, so share the data is just waste your time
2. turn in your done
So whatever you do, the ONLY way is to turn in your drone to DJI which will cost 4-6 weeks!
I asked DJI so many times about my gimbal reset in the air lead to video/photo can't work in about 30 seconds until reset is done (saw plenty of other owners have the same issue):
1. This problem happened so many times, what is the root cause?
2. If hardware failure, sure turn it in and replace the part and get it fixed
3. If firmware defect, the only way is to upgrade to a new firmware
But they don't know what is the root cause so I didn't turn in my drone but wait for a new version. |
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