Hi all, I wanted to flag off the radio silence from DJI's Support team. My DJI Spark crashed because of a possible battery eject issue which is a design flaw. I had posted the issue here: https://forum.dji.com/thread-137195-1-1.html, and shared the log files over emails but since then DJI has gone completely silent. Sharing screenshots of my frustration, just so others should know what to expect if something goes down with your device tomorrow.
Apologies for the rant post, thought this might come in handy for others - PSA.

Hi, there. Really sorry to keep you waiting. It seems that you failed to provide the flight data when you created the case. Sorry again it took some time to collect the data. We will inform you the data analysis and escalate your case. Any doubt, please update here, we will try our best to help you.

Hi Admin, I had mentioned to the support team that I'm unable to pull out additional data since Go app on my Mac Pro isn't working. They never replied with a resolution:

shivamsharma Posted at 2018-4-12 21:27
Hi Admin, I had mentioned to the support team that I'm unable to pull out additional data since Go app on my Mac Pro isn't working. They never replied with a resolution:

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We had forwarded this situation to designated department and have someone contact you. Please keep us updated, if you have any doubt.