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camera issue
413 6 2018-5-3
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fans164b9e62
lvl.1
Canada
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Hi, when I turn the drone on the camera won't move and also in the app I get a red message about not image signal. Can somebody tell me what could be wrong? and how I can fix it
2018-5-3
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ALABAMA
Captain
Flight distance : 9363284 ft
United States
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Have you had a crash or hard landing lately?  Check the ribbon cable for any damage.
2018-5-3
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fans164b9e62
lvl.1
Canada
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Yes and I replaced and the camera was being recognized and I got not any image  but a message about updating the firmware.  I did it and still no image and not moving at the start????????
2018-5-3
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DJI Susan
Administrator

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Sorry to hear the issue. I'm afraid that the performance cannot be ensured after the crash. Also, it is not recommended to disassemble at your end which may void the warranty. If you need further assistance, please kindly start a case and send the unit in for diagnosis: https://www.dji.com/support
2018-5-3
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fans164b9e62
lvl.1
Canada
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The drone works perfectly but not the camera it seems to be any connection
2018-5-3
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agusmaki
lvl.1

Ecuador
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Hi, I have a similar problem, My Phantom 3 4K crashed and I had to change the ribbon cable to it. It flies perfectly but the video and photos have straight vertical lines all across the screen. Can anyone help me on this issue?
2018-5-18
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agusmaki
lvl.1

Ecuador
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fans164b9e62 Posted at 2018-5-3 21:10
The drone works perfectly but not the camera it seems to be any connection


agusmaki
lvl.1
Ecuador
Online

6#
Hi, I have a similar problem, My Phantom 3 4K crashed and I had to change the ribbon cable to it. It flies perfectly but the video and photos have straight vertical lines all across the screen. Can anyone help me on this issue?
2018-5-19
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