If you buy a drone from a big box store, especially an expensive drone,  check the contents before leaving the store.  I purchased a Phantom 4 Pro and I asked them very bluntly if it was a return or open item and they assured me it was not.  But when got it home and opened the case there was very obvious crash damage.  See attached photos.   They claimed that they do not resell damaged drones but how did this one get resold?  

I am sorry for the inconvenience and to know about the new DJI Phantom 4 Pro that you have purchased. Since this is a new Drone you may ask the store for replacement of the said unit.

DJI Stephen Posted at 2018-7-21 10:33
I am sorry for the inconvenience and to know about the new DJI Phantom 4 Pro that you have purchased. Since this is a new Drone you may ask the store for replacement of the said unit.

They did replace it and I made them open and inspect the drone at the store to make sure it was ok.

Thank you for that information. If you have any more concern regarding your DJI Phantom 4 Pro please feel free to post for us to help you. Happy flying.

DJI Stephen Posted at 2018-7-21 10:44
Thank you for that information. If you have any more concern regarding your DJI Phantom 4 Pro please feel free to post for us to help you. Happy flying.

How do I report it to DJI because this shouldn't have happened.

I will forward this issue to the right department of DJI so that we can prevent this issue from happening again.

DJI Stephen Posted at 2018-7-21 11:01
I will forward this issue to the right department of DJI so that we can prevent this issue from happening again.

Thank you!

Wow, Those pics were telling, sad so sad, to see that..

I hope this is a wake up call, to the powers that be.

Someone needs a stern scolding, or a swift boot in the arse, as they go out the one way exit.


RedHotPoker

Christine96 Posted at 2018-7-21 11:42
Thank you!

I think you should name and shame, for the benefit of others.

Geebax Posted at 2018-7-21 17:58
I think you should name and shame, for the benefit of others.

I don't want to reveal the name on an open forum but it was a very well known big box electronics store.