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I have Goggles, but not showing up in my profile
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834 48 2018-8-16
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Lonesome Crow
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I hope a DJI admin can help, but i have had my Goggles for a couple of months now, but the icon does not show in my profile.  I did the Assistant with them, signed on to my account, and here it is a couple of months later, and no icon.  Can you help?

2018-8-16
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DJI Natalia
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Hi there, thanks for reaching out DJI Forum. May I know if you used the same email address to your DJI Goggles? Thanks.
2018-8-16
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Lonesome Crow
First Officer
Flight distance : 279311 ft
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Yes, same email addy for both drones and the forum.
2018-8-16
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jacksonnai
Captain
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well that was weird
2018-8-18
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Mohinder
First Officer
Flight distance : 823100 ft
Russia
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Hi
I have the same problem. I have Mavic Pro, Spark and Goggles RE. Mavic and Spark are in my profile but goggles not. I'm using the same email addres.
2018-8-19
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Woe
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Flight distance : 3423337 ft
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Have you synced your flight records? I remember Dji Thor asking me that question and the next day boom, my goggles Avatar.
2018-8-19
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Lonesome Crow
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Woe Posted at 2018-8-19 06:00
Have you synced your flight records? I remember Dji Thor asking me that question and the next day boom, my goggles Avatar.

As a matter of fact, yeap!  Actually do it every time I fly.  Upload that to the Dji Cloud, and download my flight records to my computer.  I see other folks have it on their avatar,  just can't seem to make mine work.  Being rain coming in today, I just may try doing everything again on the Assistant.  So if it appear, you know I got it fixed.  Till then, Happy Flying!!
2018-8-19
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Woe
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Lonesome Crow Posted at 2018-8-19 06:50
As a matter of fact, yeap!  Actually do it every time I fly.  Upload that to the Dji Cloud, and download my flight records to my computer.  I see other folks have it on their avatar,  just can't seem to make mine work.  Being rain coming in today, I just may try doing everything again on the Assistant.  So if it appear, you know I got it fixed.  Till then, Happy Flying!!

Good luck
2018-8-19
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Lonesome Crow
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Flight distance : 279311 ft
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Still same issue and the goggles are attached right now.  Osmo showed up immediately, but goggles, nope!!
2018-8-24
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DJI Tony
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Lonesome Crow Posted at 2018-8-24 11:17
Still same issue and the goggles are attached right now.  Osmo showed up immediately, but goggles, nope!!
[view_image][view_image]

Hi, We terribly apologize for the late response. Please PM your email address that you use to activate your DJI Goggles. Thank you.
2018-8-27
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Lonesome Crow
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DJI Tony Posted at 2018-8-27 09:58
Hi, We terribly apologize for the late response. Please PM your email address that you use to activate your DJI Goggles. Thank you.

Sent PM.  Thanks!
2018-8-28
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DJI Tony
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Hi, sorry for the late response, I have replied to your PM. Please see your inbox. Thank you.
2018-8-28
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Glenn Goodlett
First Officer
Flight distance : 24440853 ft
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Neither of my goggles show up nor my M2.
2018-8-29
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Lonesome Crow
First Officer
Flight distance : 279311 ft
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Glenn Goodlett Posted at 2018-8-29 08:46
Neither of my goggles show up nor my M2.



Got a bunch there, just have to click on them.
2018-8-29
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Glenn Goodlett
First Officer
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Yes a bunch of stuff just appeared.
2018-8-29
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Lonesome Crow
First Officer
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Glenn Goodlett Posted at 2018-8-29 10:09
Yes a bunch of stuff just appeared.

Just can't get mine to do that!
2018-8-29
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eried
First Officer
Flight distance : 612979 ft
Norway
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Lonesome Crow Posted at 2018-8-29 10:46
Just can't get mine to do that!

Did you buy the goggles used?
2018-8-29
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Lonesome Crow
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eried Posted at 2018-8-29 11:17
Did you buy the goggles used?

Nope, brand new, from DJI.
2018-8-29
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Rblomqvist
First Officer
Flight distance : 981949 ft
United States
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I have the same issue as well. Sent PM to admin several days ago but still not showing up in my profile. Will try another PM to see if that helps, not sure what else to do?
2018-9-2
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Lonesome Crow
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Rblomqvist Posted at 2018-9-2 06:10
I have the same issue as well. Sent PM to admin several days ago but still not showing up in my profile. Will try another PM to see if that helps, not sure what else to do?

Yeap, mine still not there.  Admin asked me for my email addy, sent that to them, and still nothing.
2018-9-2
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Dirty Bird
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They have never made an icon for the RE Goggles.  My white ones show but no RE.  Not sure if RE goggle owners share the single white goggle icon as I had my white ones first, but I do think there should be an icon dedicated to RE Goggle owners.

EDIT: Looks like there is an icon for the RE Goggles.  Mine just isn't showing up for some reason?
2018-9-2
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Dirty Bird
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Lonesome Crow Posted at 2018-8-29 09:49
[view_image]

Got a bunch there, just have to click on them.

He has an RE Goggle icon?  Wow I'm crushed...  
2018-9-2
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Lonesome Crow
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Dirty Bird Posted at 2018-9-2 06:53
He has an RE Goggle icon?  Wow I'm crushed...

I don't have the racing edition, just the regular white ones.  And no icon for them.....
2018-9-2
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DennisMurry08
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Flight distance : 5175981 ft
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Lonesome Crow Posted at 2018-9-2 07:05
I don't have the racing edition, just the regular white ones.  And no icon for them.....

Mine disappeared....had a problem when I first got them then it appeared with help from DJI Thor...now it’s gone again....my ego is crushed
2018-9-2
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Lonesome Crow
First Officer
Flight distance : 279311 ft
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Goggles still not showing up?  Admins, is there any solution?
2018-9-9
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DJI Susan
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Lonesome Crow Posted at 2018-9-9 13:51
Goggles still not showing up?  Admins, is there any solution?

Sorry for the late response. I've checked your email address, but do not find any activation info about the Goggles, may I have the Goggles SN for double check? Thanks so much!
2018-9-10
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DennisMurry08
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DJI Susan Posted at 2018-9-10 05:32
Sorry for the late response. I've checked your email address, but do not find any activation info about the Goggles, may I have the Goggles SN for double check? Thanks so much!

Mine disappeared too...I PM'd you with info thanks..
2018-9-10
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Lonesome Crow
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DJI Susan Posted at 2018-9-10 05:32
Sorry for the late response. I've checked your email address, but do not find any activation info about the Goggles, may I have the Goggles SN for double check? Thanks so much!



Are the numbers you need here, and if not, where can I locate the correct number?  Thanks for your help.
2018-9-10
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DJI Susan
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Lonesome Crow Posted at 2018-9-10 12:45
[view_image]

Are the numbers you need here, and if not, where can I locate the correct number?  Thanks for your help.

I managed to get the correct number from your info, this has been forwarded to the technicians for check. We'll keep you updated on the latest progress.
2018-9-10
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DJI Susan
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DennisMurry08 Posted at 2018-9-10 07:45
Mine disappeared too...I PM'd you with info thanks..

Dennis, I've responded your message in PM, please kindly check later, thanks!
2018-9-10
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RichJ53
Captain
Flight distance : 1626135 ft
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DJI Susan Posted at 2018-9-10 05:32
Sorry for the late response. I've checked your email address, but do not find any activation info about the Goggles, may I have the Goggles SN for double check? Thanks so much!


Yes, my new RE goggles are not showing up on my profile either. I activated them using my same email account.

If you would like me to send you an PM with my serial number, please let me know/

Ps: have you checked on my Mavic 2 Pro gimbal with the engineers please  

Rich
2018-9-10
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DJI Susan
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Mohinder Posted at 2018-8-19 00:26
Hi
I have the same problem. I have Mavic Pro, Spark and Goggles RE. Mavic and Spark are in my profile but goggles not. I'm using the same email addres.

Hello Mohinder, may I have the Goggles SN and your email address to confirm? I'd like to forward to our technicians to check and help you out.
2018-9-10
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DJI Susan
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Lonesome Crow Posted at 2018-9-10 12:45
[view_image]

Are the numbers you need here, and if not, where can I locate the correct number?  Thanks for your help.

Update: I just got an update from the team that the status has been updated and the Goggles icon is available under your Avatar, you may check later.
Goggles Icon.png
2018-9-10
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DJI Susan
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RichJ53 Posted at 2018-9-10 19:11
Yes, my new RE goggles are not showing up on my profile either. I activated them using my same email account.

If you would like me to send you an PM with my serial number, please let me know/

Hi Rich, yes, please kindly PM me your email address and the Goggles SN, I'd like to check the exact status.
For the gimbal issue, our engineers have replied you already, I'll remind you in your own post.
2018-9-10
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Lonesome Crow
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Flight distance : 279311 ft
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DJI Susan Posted at 2018-9-10 18:33
I managed to get the correct number from your info, this has been forwarded to the technicians for check. We'll keep you updated on the latest progress.

Thank you DJI Susan!!
2018-9-11
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RichJ53
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Flight distance : 1626135 ft
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DJI Susan Posted at 2018-9-10 23:48
Hi Rich, yes, please kindly PM me your email address and the Goggles SN, I'd like to check the exact status.
For the gimbal issue, our engineers have replied you already, I'll remind you in your own post.

Hi Susan

Thank you. I have sent you a PM with my information.

I will comment on my other post too

Rich
2018-9-11
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Mohinder
First Officer
Flight distance : 823100 ft
Ireland
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DJI Susan Posted at 2018-9-10 23:34
Hello Mohinder, may I have the Goggles SN and your email address to confirm? I'd like to forward to our technicians to check and help you out.
I send you PM
Thank you
2018-9-11
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DJI Susan
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RichJ53 Posted at 2018-9-11 08:14
Hi Susan

Thank you. I have sent you a PM with my information.

Well received, this has been forwarded to the team for the check, I'll keep you updated on the latest progress.
2018-9-12
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DJI Susan
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Mohinder Posted at 2018-9-11 10:11
I send you PM
Thank you

Received with thanks! Our technicians are checking the exact status and will keep you updated.
2018-9-12
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Mohinder
First Officer
Flight distance : 823100 ft
Russia
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Thank you
I have my goggles in my profile now
2018-9-12
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