Please select Into the mobile phone version | Continue to access the computer ver.
Delivery time to the UK anyone?
1271 9 2018-8-31
Uploading and Loding Picture ...(0/1)
o(^-^)o
fansccd1ffbc
lvl.2
Flight distance : 201746 ft
United Kingdom
Offline

Hey everyone. I ordered my Mavic 2 Pro on Monday this week (27th) and when ordering it said delivery time estimated 3 - 5 days. As soon as I ordered it was dispatched and next day Tuesday I got the tracking info. I have been tracking the DHL shipment and since Tuesday all it has said is - Departed Facility in SHENZHEN - CHINA, PEOPLES REPUBLIC and it's not updated since then? Any cause for concern or is this normal? Cheers.

2018-8-31
Use props
Buzzyone
First Officer
Flight distance : 2118037 ft
  • >>>
United Kingdom
Offline

Order Mavic Pro 2 on launch day and it arrived Tuesday, 6 days later. Zoom ordered from U.K. dealer on Wednesday will be delivered tomorrow.
2018-8-31
Use props
Buzzyone
First Officer
Flight distance : 2118037 ft
  • >>>
United Kingdom
Offline

Your DHL Status won’t change until it arrives at the DHL hub at East Midlands and has been scanned in to the U.K.  
2018-8-31
Use props
DauntlessEagle
lvl.2
Flight distance : 201746 ft
United Kingdom
Offline

Thanks, Buzzy, I can sit back and relax then!
2018-8-31
Use props
fans68308231
lvl.3
Flight distance : 200126 ft
Offline

Completely normal.

DJI ship them in a bulk container under a seperate waybill number.

Tracking won't start again until it is processes at East Midlands.

I ordered on 23rd, left DJI on 27th.no Tracking until early hours of today 31st and arrived with me at lunchtime.

If you contact DHL and tell them it's a bulk shipment they will help you track it.

Even calling the automated line, option 2 for tracking gives more info. I think the bulk waybill must be linked on that system.
2018-8-31
Use props
fans68308231
lvl.3
Flight distance : 200126 ft
Offline

You should sign up to grey arrows UK drone club, few people were talking about tracking there.
2018-8-31
Use props
JaseUK
lvl.4
United Kingdom
Offline

I ordered and paid for mine on the 23rd, it shipped on the 28th and I'm guessing it is in the same place as yours.

Apparently DJI did not ship them individually but in Bulk (about a 100 drones in one package).. they arrived at East Midlands on the 30th and needed to be split (which I don't think they have been yet) and after much phoning I finally found out today that they are stuck in customs waiting "more info" from DJI.

DHL have no idea when they will be delivered but took a guess and said Wednesday 5th at latest... maybe....



2018-8-31
Use props
DJI Susan
Administrator

Offline

Hi there, I managed to get your order number via the forum info, upon checking the tracking number, the status has been updated, you may check the tracking status later. Hope you receive the package soon.
tracking status.png
2018-8-31
Use props
DauntlessEagle
lvl.2
Flight distance : 201746 ft
United Kingdom
Offline

Hi Susan, thanks for your message. Great news, checked again this morning and it's it with my local delivery centre.

6        Arrived at Delivery Facility in - UK        07:28       
1 Piece

5        Departed Facility in EAST MIDLANDS - UK        EAST MIDLANDS - UK        04:36       
1 Piece

4        Processed at EAST MIDLANDS - UK        EAST MIDLANDS - UK        00:56
2018-8-31
Use props
DJI Susan
Administrator

Offline

DauntlessEagle Posted at 2018-8-31 22:43
Hi Susan, thanks for your message. Great news, checked again this morning and it's it with my local delivery centre.

6        Arrived at Delivery Facility in - UK        07:28       

That's nice to hear. If there is any further question, feel free to contact us.
2018-9-1
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules