*3tW
New
United Kingdom
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I have a bit of a 'situation'
Long story short is this:
I have a phantom 3 standard drone. This drone has developed stress fractures, due to airframe faults. i sent my drone off to the DJI repair facilties to get it looked at, and repaired under warrenty. however, i was told that 'The damage wasn't caused by a manufacturers defect, so the repair cost will not be covered.' i was sent a proforma invoice for cost repairs.
I sent back an email, with evidence of similar faults:
phantompilots.com/threads/phantom-3-crack-repairs.47568/[/url]
forum.dji.com/thread-60891-1-1.html[/url]
detroitarchive.com/2017/06/08/dji-phantom-3-shell-arm-cracks/[/url]
and this - the track record of a P3S that was sent to your facilities with relatively similar trouble, and was replaced for an extensively lower cost than my price of £50+
pantompilots.com/threads/dji-repair-uk-stress-crack-will-update-thread.116103/[/url]
The reply was this:
Thank you for your information, I will pass the links to our technician and he will re-evaluate your case, I will come back to you once I get the reply.
For any further questions, please feel free to let me know.
and then a further reply:
Thank you for your patiently waiting, just got a reply from our technician, we should have considered this kind of stress cracked cases as under warranty. But we couldn't since the unit is from the North American origin that we can't provide our warranty services. I am sorry about it. ( I ordered off amazon, presumably this was american stock?)
If you don't want a repair, I will send it back to you for free. Thank you for your understanding.
I went to and fro trying to find a solution, when it is your company that should be doing this, and ended up just getting it returned.
So now i have an unflyable drone, a big bill to pay to get this flying or sellable again, and no customer support at all, all for the sake of a manufactering default!!!!
My problem is this - its been proven that the fault is not mine. why then is it such a big deal for DJI to pay for a £50 repair (which would cost you about £5) which would not only solve my problem. but make me a raving fan of your company??!?!? for a company that has sales of $2.7 billion, its pretty appalling!!! basically you're screwing over customers when you could be winning them over!
this is basically a last resort to try and just get some sense into the situation. please DM me for more details - i can forward emails, images, you name it.
would love some help please!!
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