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iPad Pro 2018 cannot import H264 video only H265.
278 6 2018-12-8
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Playtez29
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Flight distance : 36431 ft
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Hello

iPad Pro 2018 cannot import H264 video from SD card only H265. Anyone know if there’s a way to fix it?
2018-12-8
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Geebax
Captain
Australia
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if anything, the iPad should have had trouble with the H265 encoding, not the H264. Are you sure there is enough memory space on the iPad to accomodate the file?
2018-12-8
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Playtez29
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Flight distance : 36431 ft
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Geebax Posted at 12-8 19:57
if anything, the iPad should have had trouble with the H265 encoding, not the H264. Are you sure there is enough memory space on the iPad to accomodate the file?

That's what I find strange. Everywhere I've searched I see others having trouble
With H265. Yes I have more than enough storage
available.
2018-12-9
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DJI Tony
Administrator

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Hi, we're sorry for the troubles that it caused. Is there any error message upon importing the H264 format? Please let us know for further help. Thank you for the support.
2018-12-10
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Playtez29
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Flight distance : 36431 ft
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DJI Tony Posted at 12-10 11:01
Hi, we're sorry for the troubles that it caused. Is there any error message upon importing the H264 format? Please let us know for further help. Thank you for the support.

Hi

No error message just a red exclamation mark.
2018-12-29
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Viridis
Captain
Flight distance : 991423 ft
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United Kingdom
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Yeah, it just won't import 4k60 files from phantoms, really bad. It will import these files from direct camera attachment, in whatever codecs various cameras use, but just will not import a 4k60 file from a phantoms memory card.
Contacted apple, got the usual "we'll call you back" but no one did, was told it would be escalated, so.. waiting game now.
1-7 06:52
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Playtez29
lvl.2
Flight distance : 36431 ft
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Viridis Posted at 1-7 06:52
Yeah, it just won't import 4k60 files from phantoms, really bad. It will import these files from direct camera attachment, in whatever codecs various cameras use, but just will not import a 4k60 file from a phantoms memory card.
Contacted apple, got the usual "we'll call you back" but no one did, was told it would be escalated, so.. waiting game now.

Hopefully it gets fixed soon.

Thanks for the info.
1-12 16:08
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