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Shipping to Dubai
952 17 2018-12-20
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A.Dabbash
lvl.1

United Arab Emirates
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Hi,

I have placed my order since 18 days and after I checked with DJI Support they give me this tracking number: BSI8121335703
It shows that the shipment has arrived on 17/Dec but no one called me !!

I called BSI China number and they give me a wrong local number !

Can someone help to to know which company handle BSI shipment in Dubai so I can contact them.


2018-12-20
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi A.Dabbash, sorry for the inconvenience caused, we will verify with the related team of the current status and come back to you soon, please wait a moment, thank you.
2018-12-20
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bikoo
First Officer
Flight distance : 411315 ft
United Arab Emirates
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the logistic team for DJI is the lazy team they are not doing their job on the proper way!!! i have issue because of them !!!!
Good luck man.
2018-12-21
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DJI Susan
Administrator

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bikoo Posted at 12-21 22:23
the logistic team for DJI is the lazy team they are not doing their job on the proper way!!! i have issue because of them !!!!
Good luck man.

Hi bikoo, we've read your post and responded as well: https://forum.dji.com/thread-174819-1-1.html
Please kindly keep us updated there for better follow-up, thank you!
2018-12-21
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bikoo
First Officer
Flight distance : 411315 ft
United Arab Emirates
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all what i can see everyone have issue with the shipping so you need to improve your service and your logistic department!!!
2018-12-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi A.Dabbash, may I know if you have received the package? I have sent you PM on 20th, Dec, did you receive it?
2018-12-22
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A.Dabbash
lvl.1

United Arab Emirates
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Hi,

Sorry for late reply, yes I received it yesterday night.
I called BSI shipping company in China and they gave me local number but it was wrong and then I got the right number from another person to see what happens to my shipment.

I think if you deal with aramix or dhl it's better, at the end of course the buyer will pay the shipping cost.

Thanks again.
2018-12-22
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DJI Mindy
Administrator
Flight distance : 7 ft
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A.Dabbash Posted at 12-22 21:03
Hi,

Sorry for late reply, yes I received it yesterday night.

Glad to know you have received the package, your suggestion will be forwarded to the related team to attention. Please keep us updated any time if you have further concern.
2018-12-23
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djiuser_nmy7vnyemEbF
New

United States
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Hi, my shipment is untrackable. How to track using BIS?
1-2 09:40
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DJI Mindy
Administrator
Flight distance : 7 ft
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djiuser_nmy7vnyemEbF Posted at 1-2 09:40
Hi, my shipment is untrackable. How to track using BIS?

Hi there, there may be some delays of the tracking update in BSI website, I will PM you the link, please check later, thank you.
1-2 19:29
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Moaza Alhakeem
lvl.1

United Arab Emirates
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Hello,
I'm from Dubai and I can't track my shipment. It.'s been a week since I' ve ordered. It's supposed to be a birthday gift and the birthday party is finished. I feel embarrassed! Please help me
1-13 23:45
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A.Dabbash
lvl.1

United Arab Emirates
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Moaza Alhakeem Posted at 1-13 23:45
Hello,
I'm from Dubai and I can't track my shipment. It.'s been a week since I' ve ordered. It's supposed to be a birthday gift and the birthday party is finished. I feel embarrassed! Please help me

Contact this number 055 685 0658, he will help you
1-14 00:03
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Moaza Alhakeem
lvl.1

United Arab Emirates
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A.Dabbash Posted at 1-14 00:03
Contact this number 055 685 0658, he will help you

The number is invalid unfortunately!
1-14 03:45
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DJI Mindy
Administrator
Flight distance : 7 ft
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Moaza Alhakeem Posted at 1-13 23:45
Hello,
I'm from Dubai and I can't track my shipment. It.'s been a week since I' ve ordered. It's supposed to be a birthday gift and the birthday party is finished. I feel embarrassed! Please help me

Hi Moaza Alhakeem, sorry to hear that, could you please PM me your order number so that we can check? Thank you.
1-14 03:52
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A.Dabbash
lvl.1

United Arab Emirates
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Moaza Alhakeem Posted at 1-14 03:45
The number is invalid unfortunately!

Contact him via WhatsApp
1-14 03:53
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Moaza Alhakeem
lvl.1

United Arab Emirates
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9719184102923

This is my order number
1-14 03:54
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DJI Mindy
Administrator
Flight distance : 7 ft
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Moaza Alhakeem Posted at 1-14 03:54
9719184102923

This is my order number

Thanks for the order number, the shipping can be tracked here: http://bsd.kingtrans.cn/WebTrack?action=list&bills=BSI9010950310 But no update recently, we will inform the related team to push the shipment, please wait patiently, thank you.
1-15 00:41
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DJI Mindy
Administrator
Flight distance : 7 ft
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Moaza Alhakeem Posted at 1-14 03:54
9719184102923

This is my order number

Hi Moaza, I have sent you PM, could you please check? Thank you.
1-21 01:12
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