I bought a New Mavic Air Standard pack with extra single Battery which seems dead. It doesn't respond. I have tried to charge it but no luck. The other battery is fine.
Problem(s) are: 1. Not Responding
2. No Led blinking
3. Plugged in with the Charger but NOT charging.

In a word, it's DEAD!

What should I do now?

same here on mavic 2..this one supposed to be a replacement for the one that got stuck in firmware mod

Dvinx Posted at 1-19 02:22
same here on mavic 2..this one supposed to be a replacement for the one that got stuck in firmware mod

Really Disappointed!
And we should check everything immediately after buying any electronics product in their stores! -_-
I am from Bangladesh, South Asia. We have No DJI stores/dealers in our country. I bought it from Shanghai.
Now really don't know what to do!

Hi, we do apologize for the incovenience that it may cause. If the battery is not responding, we do recommend contacting our team for further help and options as well. You may refer to the link below if you wish to reach our support.

www.dji.com/support

plug it into the charger and let it sit for 2 hours but keep an eye on it see if that brings it back

I have a multi charger . I put all mine in it when I get home it doesn't always immediately respond but they've always been charged when I get them the next morning   

DJI Tony Posted at 1-20 13:07
Hi, we do apologize for the incovenience that it may cause. If the battery is not responding, we do recommend contacting our team for further help and options as well. You may refer to the link below if you wish to reach our support.

www.dji.com/support

I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!

Touhid Rahman Posted at 1-21 03:46
I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!

There's an online chat with DJI support where you'll get an instant response

Touhid Rahman Posted at 1-21 03:46
I have already sent an email with documents to DJI Support on Saturday.
But didn't get any reply yet!

Hi Touhid, kindly accept my unreserved apologies. I know this is something frustrating on your part but let me offer my undivided attention with your concern. Kindly PM us with the associated ticket number or the email address you used when sending us the email. I will be coordinating this matter with the appropriate team and rest assured that this will be handled accordingly. Again, we appreciate your time and patience Touhid. Thank you for your continued support.

DJI Diana Posted at 1-21 09:37
Hi Touhid, kindly accept my unreserved apologies. I know this is something frustrating on your part but let me offer my undivided attention with your concern. Kindly PM us with the associated ticket number or the email address you used when sending us the email. I will be coordinating this matter with the appropriate team and rest assured that this will be handled accordingly. Again, we appreciate your time and patience Touhid. Thank you for your continued support.

Thank you Diana. I have sent my email address and Request ID in PM.

Touhid Rahman Posted at 1-21 09:46
Thank you Diana. I have sent my email address and Request ID in PM.

Hi Touhid, replied with thanks. Appreciate your fast response. Will surely get an update with this. Thank you for your patience.