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Mavic Pro - Fly Away GONE!
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fans837a2358
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1-29 05:01
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Woe
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Try to post your flight records here.
1-29 05:09
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fans837a2358
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1-29 05:15
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Woe
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Give me a sec to find the correct one.
1-29 05:30
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Woe
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Here you go
https://www.phantomhelp.com/LogViewer/Upload/
1-29 05:36
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jacksonnai
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Sorry to read that
1-29 05:45
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fans837a2358
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1-29 05:49
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Bekaru MP UAV
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hi - really sorry to hear yr story. members on this forum will look at your flight records and offer best advice.
1-29 06:24
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BumblerBee
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Norway
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If you could upload your logs from the app, that would be a great start.

You also said that your RC had the connection with the drone for longer, than the app. There is a separate set of logs on the RC, with telemetry, but I am not sure if ony DJI can extract those.

From your account is sounds like your drone was taken off and up by a gust of wind (from the mountains?), something akin to the jet stream. Your best bet, would have been to stay in Sports mode and fight the wind. Also, once the drone was dragged to such a high altitude, I would have used the emergency engine shutdown (CSC stick combo) to either crash the drone or to try restart the motors once it was back to about 100 metres. Even a force-crashed drone would have telemetry intact to argue your case with DJI.


Again, without the logs to look at, this is pure guesswork.

Edit:


1-29 06:25
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fans837a2358
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1-29 06:26
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fans837a2358
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1-29 06:28
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BumblerBee
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fans837a2358 Posted at 1-29 06:28
Thats curious? How do I get the log from the controller?

At the time it took off I was actually down in a valley I believe it ended up over the mountains after it went mad!

Check if this video gives the answer. It's pretty old:

1-29 06:30
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fans837a2358
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1-29 06:34
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AG0N-Gary
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This is more to be said for keeping VISUAL CONTACT, but I know that is next to impossible.  I can't see mine more than a few hundred feet away.  After flying it for over two years without one single glitch or incident, my confidence it high, but it still spooks me to get it beyond a half mile or so.  As for updates, I've seen several references to the latest update over the last few months and there hasn't been an update for mine in quite awhile.  It gets the airspace updates, but hasn't had software updates for quite awhile.
Maybe it is time for real strobes.  Off to Amazon to look around.
1-29 06:35
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fans837a2358
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1-29 06:40
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EngagingExposures
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That's too bad! I'm realy only posting because I want to see where this goes.
1-29 06:44
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fans837a2358
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1-29 06:47
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BumblerBee
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AG0N-Gary Posted at 1-29 06:35
Maybe it is time for real strobes.  Off to Amazon to look around.

https://forum.dji.com/forum.php? ... =174137&pid=1674144
1-29 06:47
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BumblerBee
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fans837a2358 Posted at 1-29 06:34
Cheers Mate, in terms of fighting it I did try everything it was just set on flying to where it went!

I am sure you did. The only thing I would have done differently, would be to stay in Sports mode and flying manually - Mavic flies much slower in RTH, than in Sports.

Good luck with sorting it out!
1-29 06:51
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BumblerBee
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And as a PA - here is a post of my experience with High Wind Velocity that I once had - with good outcome and some food for thought: https://forum.dji.com/thread-171188-1-1.html
1-29 06:54
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G_Sig
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fans837a2358 Posted at 1-29 06:26
It is pretty pointless! It ends at 4 mins 18 seconds with the drone 672ft in the air, its what happened after this that is a mystery!

Just post the link. It will tell much more than you think.
One question.
What happened when you restarted the controller and your app?
1-29 06:59
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fans837a2358
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1-29 07:15
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Kirby Harrison 3
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Had a similar indecent with my spark. I did everything by the book. Screen greyed out lost connection and never came home. I was treated appalling by dji customer service. Have them the flight log. I was flying over fields well above the tree and they put it down to pilot error. The drone maulfuctioned that was clear to see but dji were not going to admit to any thing. Personally mate don't waste your time with dji they will just fob u off .
1-29 07:26
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fans837a2358
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1-29 07:38
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G_Sig
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fans837a2358 Posted at 1-29 07:15
So I did stay in Sports Mode to start with but it made no difference!

Upon restarting the app it simply said Disconnected, frozen image had vanished and the map was showing it as being at the final location from the flight log!

What did the screen on the controller say when app said disconnected?
Did the controller reconnect on restart?
You where using the side port on the controller not the one in middle?
1-29 08:05
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DJI Diana
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Hi Steve. Sorry for the issues and troubles you had recently. I know that this is something really important to you. Let me help you with calling the attention of the team and coordinate with them religiously for the updates. We appreciate your patience and understanding. Thank you.
1-29 09:38
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fans837a2358
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1-29 09:46
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DJI Diana
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fans837a2358 Posted at 1-29 09:46
Hi Diana

I wouldn't bother because I have been talking to Richard on chat for 4.5 hours now and he has relentlessly lied to me, refused to help and generally just been an idiot!

Hi Steve, I believe they already created a fly-away case with regards to your aircraft. We do apologize for the for the unpleasant experience with our customer support team. Rest assured that this will be handled with accordance. Thank you for your patience.
1-29 10:07
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fans837a2358
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1-29 10:10
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fans837a2358
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1-29 10:16
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fans837a2358
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1-29 10:20
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DJI Diana
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fans837a2358 Posted at 1-29 10:10
I also think 3 weeks is excessive for an investigation! My statement will take 10 minutes to read and the flight log is 4.18 minutes long!

Completely unacceptable!

Hi Steve. I understand that this may look like too long, but this is only the time frame given in cases like this. It is not excessive nor anything to that effect, 2-3 weeks is a normal process or can be shorter after data analysis assessment. Thank you for your patience and understanding.
1-29 10:56
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fans837a2358
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1-29 11:00
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DJI Diana
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fans837a2358 Posted at 1-29 10:16
Diane, based on lots of comments you will do nothing apart from blame me for what I believe is an MCU malfunction which woupd be your fault!

I have also tried to send the controller logs bit no one can seem to receive them? Also O want the decrypted filss please.

Hi Steve, the case was just created today. In cases like this data analysis team carefully investigates via the flight logs given and rest assured that you will be notified with the needed updates. Thank you.
1-29 11:09
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fans837a2358
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1-29 11:15
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Keule
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According to weather stations there was wind blowing on sunday 12:00z from ~ 325° with ~ 70 km/h in Wales at 250 m altitude.
I suspect the aircraft was blown away with the wind.
1-29 11:56
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fans837a2358
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1-29 12:03
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1-29 12:07
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Keule
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fans837a2358 Posted at 1-29 12:07
I would also note that you say 250 metres which is 820ft, the drone lost all connection at 672ft.

Also, did the wind cause the "Remote Control Communication Error"? Or the fact that I lost all control. And cause it to land 8000ft away rather than land immediately.

Without logs there is no accurate analysis possible. (not knowing where, when and how high the aircraft flew, everything is pure speculation) Logs reveal more details.
1-29 12:10
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1-29 12:17
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