mavicproaz
lvl.1
Flight distance : 1739 ft
United States
Offline
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I seem to have stumbled into the unfortunate position that other Mavic owners have faced-- the infamous gimbal obstruction error on the Mavic Pro, after which I sent my drone in for the repair for this bug / well-documented fault and have now been charged for all sorts of extraneous repairs and received vague, inconsistent communication as to why.
Apart from the gimbal obstruction error, my Mavic is perfectly functional and flies as if it were new.
The original quote was for all sorts of unnecessary repairs -- propellers, upper module, motor arms, in addition to replacing the entire gimbal and camera module. The bill came in at $345.
I asked that everything extraneous be removed; they sent me a quote for $194 for gimbal + camera replacement and upper cover / middle frame plus labor and insisted that labor would take just as long as it did in the first quote.
I looked up the labor rates for the gimbal -- one hour at $65; DJI service continues insists on 2 hours to do it because of the upper cover / middle frame. I re-emphasized that the cover and frame were unnecessary (the aircraft flies normally -- the only issue is the gimbal error that is common to the Mavic). This led nowhere.
When I asked again, I got an email that said, "Actually, the engineering team now says your Mavic is unrepairable," along with essentially an ultimatum to pay the new $194 quote for repairs.
This just seems like a blatant attempt to extract as much money as possible for fixing a minor, well-documented problem. I'm now being wholly ignored by the service rep who has been handling my case and by his manager (apart from, of course, repeated notifications to pay).
Has anyone else been given this runaround, extortionary treatment? Any advice on how to break through to someone who can actually help? Any help is appreciated -- it's now been a month that DJI has had my Mavic and I'm pretty exhausted from contending with this service team.
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