fanse8662ca0
lvl.2
United States
Offline
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I’ll try to make this as concise as possible, but over the last few days my Matrice 210 on the Assistant 2. I’ll lay this out as to why I was hooking it up to my computer in the first place and then what steps have been taken to try to solve the problem.
Original problems:
1) Gimbal #2 was dead. Cameras were tested and changed out, the Gimbal acted like it had no power. This was until I stumbled onto a battery switch from my tb55’s to tb50’s.
With the tb50’s, Gimbal #2 works, but the initial calibration is slow. The dealers tech support says that is ok, I’ll take their word for it.
2) I attempt to check my firmware on the Matrice and receive an error stating “cannot load firmware, please try again” (or something very close to that.
Solutions that dealers tech support and I have tried:
1) I’ve closed and reopened the Assistant 2.
2) Uninstalled and Reinstalled the Assistant 2.
3) Downloaded a registry cleaner (CCleaner to be exact) to fix and clean any possible “left over signatures” from previous installs, THEN reinstalled the Assistant 2.
4) Downloaded Assistant 2 to my wife’s computer and tried to connect there.
5) Disabled my signature verification temporarily while installing the Assistant 2.
6) While this has been going on, I’ve also double checked that all of my PC’s drivers are up to date as well as my Windows 10 Pro has the latest updates.
7) Pulled the SD card in the drone, except a folder with no files, it was completely empty .
A few things to note:
1) My Matrice has been plugged into my computer before (only about a week or two ago) and it was registering just fine.
2) I bought this Nov. 30 and it’s barely got any flight hours on it, but I did update the batteries and fixed that issue back in December.
3) The error message on my computer has changed from “cannot load firmware” to “network connection error”. This, despite the Assistant 2 loading up, initializing and showing me the “Matrice 200 series” button at the beginning - in other words, it knows a Matrice 200 series is connected, but doesn’t want to connect. The error on my wife’s computer is the same though “cannot load firmware”.
4) Despite a Google search on “Assistant 2 for Matrice 210” and that search pulling up 2 different Assistant 2 versions (3 if you count a link that leads to access denied url) Version 2.0.4 and Version 2.0.6, I am using 2.0.6.
Finally, my PC specs are:
i7 6700k Intel Skylake
MSI Z170 M7 Motherboard
32gb of DDR4
Nvidia Geforce 980ti
500gb ssd Primary Drive and 1Tb HD storage.
Really at a loss hear as I know I have the right firmware, at least the DJI GO4 says I do, but if I can’t verify that, let alone update 8 batteries I just purchased, I’m in some serious business trouble.
Thanks in advance.
Darren |
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