Bill B
lvl.4
Flight distance : 319245 ft
United States
Offline
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DJI Gamora Posted at 4-10 12:08
Hi, Good day windymiller2904. We do apologize for the trouble. May I ask you if you already tried to used another USB data cable to charge your RC? If yes, May I know if that cable is the one who comes from the package because if you use a normal USB cable (5V-500mA) charger, the charging will last up to 5 hours to 6 hours and if you are using the original USB cable (5V-2A) the charging time will be about 2 hours. In addition, Please make sure that the firmware of your RC is up to date. If all of the said troubleshooting steps done, we highly recommend you to contact our support team to start up a ticket using this link: https://www.dji.com/support. Just a friendly reminder, the outcome of the repair fee will depend if you are still in the warranty period or will depend on the damage assessment that we will be conducting once we already have the RC. Thank you for your understanding. Have a great day!
Had this happen to me. I ran the controller down to 40% after a few charges to 80% or so. Then it went to 100. Cycle it a few times, and use a different cable. |
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