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Mavic 2 pro C1 and C2 buttons not working
1222 4 7-11 04:29
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Pauxier
First Officer
Flight distance : 1213238 ft
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I have all the latest firmware/software versions. When I try to use the C1 and C2 buttons on the remote control they do not work. I got the C2 button to work one time for camera settings and now that is dead as well.  I wonder if any one else is even flying this same combination?  I have the Ultra Bright and Mavic 2pro.
7-11 04:29
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DJI Tony
Super Moderator

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Hi, we're sorry for the inconvenience. I would like to ask if you've managed to use a mobile device to isolate the problem? If so, and the problem persists, this might be possible damage to the button of the remote controller. Please ensure that the firmware of your aircraft and RC are updated, however, if there will be no changes, kindly contact our support using the link below for a further evaluation of the unit. Thank you for your understanding.

www.dji.com/support
7-11 15:02
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Pauxier
First Officer
Flight distance : 1213238 ft
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United States
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DJI Tony Posted at 7-11 15:02
Hi, we're sorry for the inconvenience. I would like to ask if you've managed to use a mobile device to isolate the problem? If so, and the problem persists, this might be possible damage to the button of the remote controller. Please ensure that the firmware of your aircraft and RC are updated, however, if there will be no changes, kindly contact our support using the link below for a further evaluation of the unit. Thank you for your understanding.

www.dji.com/support

I have used a mobile device and the C1 and C2 buttons work perfectly. All firmware is updated however I am only able to go to DJI go4 version 4.3.16 on the CrystalSky
7-12 07:13
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DJI Tony
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Pauxier Posted at 7-12 07:13
I have used a mobile device and the C1 and C2 buttons work perfectly. All firmware is updated however I am only able to go to DJI go4 version 4.3.16 on the CrystalSky

Hi, we're sorry for the late response. Have you tried to assign different function with these two customizable buttons with your Crystal Sky? Have you tried to restore factory settings or clear cache the application to see if there will be changes? Please sync the flight records and save important files prior to use the factory reset as it would erase the details inside the app. Thank you!
7-16 11:30
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Scangsx
lvl.1
Flight distance : 1930095 ft
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+1 Same problem since the latest firmware upgrade on my mavic pro (with my iphone and dji go app4)
9-21 22:14
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