likhan
lvl.2
Flight distance : 1398 ft
Netherlands
Offline
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My Mavic Air crashed on the third flight. Right after take off, it started flying up, I let go of the stick, expecting it to hover, but, it kept flying up and started getting carried over by breeze. I tried to correct the trajectory and let get of the stick nothing helped. Soon, it was out of sight, out of range. I was asked if I wanted to return to home. Pressed that nothing happened. I was walking around the neighbourhood to find it. Luckily, it connected at some point and then using GPS location found the drone on the roof of an apartment, and the video seemed it was upside down. Had quiet a difficulty getting in the apartment and then on the roof. But, once I reached, I saw the drone was severely damaged.
Usually I do not buy insurances, but, as the drone is pretty expensive and I am not expert at flying (flew a couple of times earlier with my friends' drones), I bought the care refresh. Feeling pretty happy about it now. I am hoping to be able to use the care refresh to get this sorted. However, my request is to see, if I can expedite it a bit, I am willing to drive to the RMA center with the drone, and was thinking if I can get the replacement onsite. I bought the drone for a vacation trip which I am flying out on Thursday 25th July.
Case: CAS-3307725-Z3Q9N4
Would really appreciate to get some assistance and guidance with this issue. Thanks a lot.
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