DJI Tony
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HereForTheBeer Posted at 9-4 16:00
well, in America and Europe if a user opens their products to improve something such as drilling holes in top case to improve cooling performance but not damaging other things internally...that is totally fine, and DJI would be wrong to deny a warranty claim over. not only wrong but it is ILLEGAL to deny a claim without first proving the modification or simply opening the device was direct result of failure. only thing dji legally can deny wcoverage over now is the housing if user drilled holes in it... but nothing else without proving improving cooling killers everything else..
even dji somehow made a connection between better cooling and damage elsewhere.. say doing that caused the fan to break an and user replaced his or her fan themselves.. you can deny warranty on the cooler now/cooling system now. but the user still has full legal right to make unrelated warranty claims, for example the camera, if the user is having issues with camera with all this going on, you cannot legally deny user such coverage unless dji can somehow prove replacing the fan and improving the cooling kills the camera..
Appreciate the information that you've provided to us. DJI is bound with its after-sales policy and being promulgated in our website. Anything happens to the drone that is not in accordance with our after-sales policy, the warranty of the unit might be voided. However, this is a case to case basis depending on the scenario. If there are problems that would occur to the drone that's not normal, we highly recommend reaching us for further help or the unit can be sent to our facility. Thank you for understanding. |
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