Please select Into the mobile phone version | Continue to access the computer ver.
Cant connect to PC to downlod
223 6 10-17 00:18
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oscar-dk
lvl.4
Flight distance : 14495 ft
Denmark
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- Newest firmware.
1. the small connection thing for the iphone is inserted reversed
2. I turn on the pocket
3. I plug in the USB-c to USB to the PC
..... Nothing happens

Why cant I connect to the PC to downlod my clips?

Thx
10-17 00:18
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Curt1591
First Officer
Thailand
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Have you turned the Pocket on?

Once it's on, there should be a prompt asking to allow connection.
10-17 01:22
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Peter von Frosta
lvl.4
Flight distance : 39659 ft
Germany
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Do you might have the WiFi-Module attached?
The USB-Port on the Wifi-Module is only for Power and not for Data
10-17 07:28
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DJI Gamora
Super Moderator

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Hi, thank you for bringing this query for us and we're sorry for the inconvenience caused. You may try the following procedure on how to properly connect the DJI Osmo Pocket to PC:

1. When the Osmo Pocket is powered off, or the Osmo Pocket is powered on without the Smart Phone Adaptor mounted or with the Smart Phone Adapter mounted in reverse, connect the Type-C cable to the bottom of the handle and connect the other side of the cable to the PC’s USB port. After connecting, if the Osmo Pocket is powered off, power it on again.
2. When the PC is identified by the Osmo Pocket, “Connect to the computer?” is shown on the screen. Tap “Accept”, and “Computer Connected” is shown. The display goes off and the Status LED will be solid green.

Also, the port on the Osmo Pocket Wireless Module cannot be used for connecting the Osmo Pocket to PC since that specific port is created only for charging. Please keep us posted. Thank you for your kind and understanding. Cheers!
10-17 08:47
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oscar-dk
lvl.4
Flight distance : 14495 ft
Denmark
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DJI Gamora Posted at 10-17 08:47
Hi, thank you for bringing this query for us and we're sorry for the inconvenience caused. You may try the following procedure on how to properly connect the DJI Osmo Pocket to PC:

1. When the Osmo Pocket is powered off, or the Osmo Pocket is powered on without the Smart Phone Adaptor mounted or with the Smart Phone Adapter mounted in reverse, connect the Type-C cable to the bottom of the handle and connect the other side of the cable to the PC’s USB port. After connecting, if the Osmo Pocket is powered off, power it on again.

Hi.
No, not using the wifi- module at the same time as I try to connect.
- My procedure is described in the post. And Im doing exactly as described ?
Blinking green when pocket is off - I turn on the pocket - no prompt on screen and its not registered as a drive on PC- I unplug the USB-C from the pocket and connecting the USB-C end of the cable to a samsung T1 drive or any other USB-C device and it pops up and registers immediately - only problem is the pocket?

Do I have a crap ver ?
10-19 11:35
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oscar-dk
lvl.4
Flight distance : 14495 ft
Denmark
Offline

Curt1591 Posted at 10-17 01:22
Have you turned the Pocket on?

Once it's on, there should be a prompt asking to allow connection.

yes its on and no- I have no prompt or connection.
10-19 11:39
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DJI Gamora
Super Moderator

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oscar-dk Posted at 10-19 11:35
Hi.
No, not using the wifi- module at the same time as I try to connect.
- My procedure is described in the post. And Im doing exactly as described ?

Hi, thank you for the additional information provided. Did you try to plug in the DJI Osmo Pocket to a different PC or using an different communication cable for us to further isolate the problem? Also, please note that the DJI Osmo Pocket will not connect to the computer if the phone adapter is connected to the DJI Osmo Pocket. Therefore, you must remove it for us to be able to connect the OP to the PC. You may refer to the image below. Please keep us posted. Thank you!

10-19 13:52
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