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Is anybody NOT having problems with Android Mimo app at the moment?
835 18 10-31 21:14
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fansfe82067d
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Australia
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From reports here, and from reports on the Android app store, the Android version of the Mimo app seems to be completely broken at the moment - crashes, disconnects, and general instability making it unusable.

DJI can hardly be unware of this and no doubt they are working on a fix, but it might be interesting for them to know if any ANDROID users of the CURRENT app and the CURRENT firmware are having NO stability problems.

No need to report that you ARE having problems - there's several threads already discussing that.

Knowing the Android device you are using and the Android version would be key information.


I think this may end up being a thread with no replies, but let's see!


10-31 21:14
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DJI Natalia
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Hi all, DJI has identified a recent issue affecting some customers using the Mimo App for Osmo Mobile 3 on several Android systems.
DJI is currently finalizing an update to the Mimo app which will resolve this issue. Periodically, devices and software require automatic updates. A recent automatic update to a security feature has affected the operation of the Mimo app for some customers using Android. We apologize for any inconvenience this may have caused you and in the meantime, please use the native camera app or another 3rd party app. Thank you for your continued support.
11-7 19:12
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Krause31
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Hello, i have no problems with the mimo app and my galaxy s10 plus! Both with the latest firmware! Greetings Markus
10-31 22:03
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young501
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United States
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I have started this this kind of poll in favebook dji osmo mobile 3 page. Mainly samsungs have problems... interesting thing. Paul Pan, of DJI senior production manager came in the room. He said he will look in to it.
10-31 23:16
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DJI-Paul
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We're aware and we're currently trying to find the reason.
11-1 01:22
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fansfe82067d
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Australia
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Great, Paul - I'm sure people here would be happy to provide any further end-user info they might have in order for you to find a fix - or try any suggestions.
11-1 02:51
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fansfe82067d
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Australia
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Krause31 Posted at 10-31 22:03
Hello, i have no problems with the mimo app and my galaxy s10 plus! Both with the latest firmware! Greetings Markus

That really surprises me - I would have thought people with similar or identical phones would have the same problem.  Thanks for your report!
11-1 03:19
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DJI Wanda
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Hi, we're sorry to read about having issues with the DJI Mimo App downloaded thru your Android phone. Have you tried uninstalling and re-installing the app? Please download the app from our Download Center and check it the issue persist. Make sure to turn off the network and reboot the APP. You may also try changing the mobile device in downloading the app to isolate the issue.

If the problem insist after reinstall, please provide us the following information:
1. Mobile Model:

2. Mobile system version:

3. App version:

4. Crash log:

How to Export the crash log in Android:

Please check this Log's save path: Android device: internal storage/DJI/DJI MIMO/LOG



Hope this helps. Thank you for your patience.




11-1 10:30
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djiuser_n4QgcldeuKmT
New
Germany
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Mimo doesn't work in my android version 9 in the Samsung galaxy s9 +. Sometimes crashes, but it connects with my mobile never!! I'm very angry with this issue!
11-1 13:15
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ans0600
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Australia
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DJI Wanda Posted at 11-1 10:30
Hi, we're sorry to read about having issues with the DJI Mimo App downloaded thru your Android phone. Have you tried uninstalling and re-installing the app? Please download the app from our Download Center  and check it the issue persist. Make sure to turn off the network and reboot the APP. You may also try changing the mobile device in downloading the app to isolate the issue.

If the problem insist after reinstall, please collect the following information:

Could you explain a bit more about  "turn off the network and reboot the app"? Are you suggesting we run the app through flight mode?

I am an experienced software engineer and willing to help you guys fins out the root cause with my own time. Could you please connect me to someone in your engineering team?
11-1 15:04
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ans0600
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Australia
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DJI-Paul Posted at 11-1 01:22
We're aware and we're currently trying to find the reason.

Just provide you guys with some experience I had so far with 1.2.6 app and MI 8 on Android 9.

1. The app crashes even when not connect to the device. Say it crashes when trying to contact support in the app.

2. When running the app with flight mode and only having Bluetooth on, the app will still crash within 1-2 minutes, but stay much more reliable after auto restart.

3. App should write to phone storage more frequently. Best effort should be provided to preserve user video in the event of crash. Lost entire video when app crash is not OK.
11-1 15:34
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fansfe82067d
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Australia
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I've done the unintall / reinstall thing, using the DJI download instead of the Play Store download, and the problem remains.  How do I send the log and other info requested?

I have to say that these problems, coupled with the horizontal slope in landscape, is really making me inclined to give up on this device - it's all getting too much trouble.
11-1 20:37
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fansfe82067d
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Australia
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Well, persisting, the problem is the same when using the Mimo app with the Osmo Pocket so this is clearly Mimo-related and not related to the gimbal itself.  I'm looking at the folder shown above in my phone - "log" - which is 143MB - am I supposed to upload the whole thing or what?  Maybe DJI could be more specific about this.  
11-2 02:44
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DJI Wanda
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ans0600 Posted at 11-1 15:04
Could you explain a bit more about  "turn off the network and reboot the app"? Are you suggesting we run the app through flight mode?

I am an experienced software engineer and willing to help you guys fins out the root cause with my own time. Could you please connect me to someone in your engineering team?

Hi, after app installation, what we suggest is turning OFF the network before rebooting. Apologies but connecting to someone from our engineering team is not possible, we're only coordinating/communicating thru internal based proprietary messaging. Hoping for your understanding. Like we've said, if still fails kindly provide us the crash logs exported from the Android phone you're having issues with. If you have a Dropbox account or Google drive in sending the logs, that way we would easily hand this over with the team to analyze. We'd love to help you together with the dedicated team. Anticipating your patience.
11-2 07:26
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djiuser_elv2gFNu1EnJ
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Switzerland
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im Very unhappy with this solution. i bought the osmo mobile 3 for my hobby filming and now i have to notice that i cant use it as i want to cause it need this buggy app and the Sdk isnt availble yet. so 4th part apps wont work , like the very good app from filmic.
i got a s10lus android phone. it looks like that dji are just up to Apple users and not interested on the android market. i dont like to be pushed in any direction like most 3rd part companys do. please take a look frther to the huge flagship android phones communety.
11-2 18:50
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mkvtec
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United Kingdom
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I bought this piece of crap for my upcoming journey. I thought I will improve my video quality with Osmo M3. So far this is my biggest disappointment EVER when it comes to gear. First of DJI product and not working from the box! Common guys! I will be requesting my money back!
11-5 16:53
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marctronixx
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note 10 plus 512 unlocked. zero issues. have had this product since launch. i dont post here because i don't have any issues that need sorting out.
11-6 06:53
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Aitor Donostia
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Spain
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marctronixx Posted at 11-6 06:53
note 10 plus 512 unlocked. zero issues. have had this product since launch. i dont post here because i don't have any issues that need sorting out.

maybe you are a lucky guy, but the problem is REAL and very annoying, so enjoy your OM3 and let others complain about it freely if they feel so.
Have a nice day!
11-6 08:13
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Brian Folan
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marctronixx Posted at 11-6 06:53
note 10 plus 512 unlocked. zero issues. have had this product since launch. i dont post here because i don't have any issues that need sorting out.

... And... Hopefully you haven't jinxed yourself
11-6 09:29
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