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Mavic mini
411 17 11-11 03:15
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Bright Spark
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Flight distance : 22129 ft
United Kingdom
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Ah, I see fly app specified for android 6 or above.

Csky is still on version 2 , so I presume there is precious little hope of it working with M mini.

Dissappointing  for me,  but I suppose things move on.

11-11 03:15
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Montfrooij
Captain
Flight distance : 1698205 ft
Netherlands
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I doubt CS is intended to work with MM.
But only time will tell.
11-11 05:05
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mAIRs
Second Officer
Australia
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CS is Android 5
11-11 06:02
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DJI Tony
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Hi, thanks for the inquiry. As of the time being, the Mavic Mini doesn't support the Crystal sky as the Mavic Mini is an entry-level product that is used with our brand-new app, DJI Fly. We will continue to optimize this product according to customer feedback. If you have relevant compatibility requirements, please feel free to tell us. Your suggestions are very important to us. Thank you for your understanding.
11-11 07:26
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mAIRs
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DJI Tony Posted at 11-11 07:26
Hi, thanks for the inquiry. As of the time being, the Mavic Mini doesn't support the Crystal sky as the Mavic Mini is an entry-level product that is used with our brand-new app, DJI Fly. We will continue to optimize this product according to customer feedback. If you have relevant compatibility requirements, please feel free to tell us. Your suggestions are very important to us. Thank you for your understanding.

Of course the Mavic Mini doesn't support CrystalSky... neither does DJI.
11-11 08:13
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jazzyjeff
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United States
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Why doesn't Crystal Sky work with the Mavic Mni. DJI you have got to be kidding here. We all bought this monitor for a heck of a lot more money over a normal tablet to use with our DJI drones. Now you are telling us that it does not work with the Mini? Give us a break please and support your customers. Please support the productsf that you sell!
Really, now I have to go out and buy  tablet to use with the Mini? Your kidding right?????
11-11 16:42
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KlooGee
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Flight distance : 10174879 ft
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I can confirm that it doesn’t even install on a CS.  I had downloaded the APK from the DJI site and tried to install.  It got an error right away when trying to do so.  

It’s quite unfortunate and disappointing how little support DJI has provided for this extremely expensive product.
11-11 17:31
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jazzyjeff
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KlooGee Posted at 11-11 17:31
I can confirm that it doesn’t even install on a CS.  I had downloaded the APK from the DJI site and tried to install.  It got an error right away when trying to do so.  

It’s quite unfortunate and disappointing how little support DJI has provided for this extremely expensive product.

Thanks for the response. I really appreciate it. I am a subscriber to you videos and enjoy them much. You did a great job with the SPARK. I am picking my Mavic Mini Drone up to add to my collection and can not believe it does not work with the Mini. I am hoping you do a video on this!  Thx much, Jeff
11-12 06:41
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KlooGee
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jazzyjeff Posted at 11-12 06:41
Thanks for the response. I really appreciate it. I am a subscriber to you videos and enjoy them much. You did a great job with the SPARK. I am picking my Mavic Mini Drone up to add to my collection and can not believe it does not work with the Mini. I am hoping you do a video on this!  Thx much, Jeff

Yeah, unfortunately with the relatively poor support DJI has given the CrystalSky up to this point, I'm not terribly surprised the Fly app doesn't work with it.  

It really is disappointing that an expensive premium device gets the least amount of support and compatibility.
11-12 10:26
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jazzyjeff
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Kloo, please consider doing a video on this. you have a good following!
11-12 15:38
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jazzyjeff
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As a follow-up, I have several DJI drones and I bought the CS to work with all of them. They told me it was the tablet that would do so. Now I come to find out that the software for the Mavic Mini will not be on the CS and you can't put it on there? So now, what do i do, buy another tablet? I could have bought 5 Samsung Tablets for what i paid for the CS. One of the other guys said that "there is a sucker born everyday". He had that right as I am the sucker. I have been dealing with DJI customer service for 5 years since the Phantom 3 Standard. Like everybody says, "DJI makes great stuff but there customer service sucks." They still don't get it, Customer service is everything. If you don't have that , you have nothing.
I am buying the Skydio and am on the list. i really want an American Drone company to succeed. So far from the phone calls with them, they answer all questions and pick up the phone right away. It's not the canned DJI answer "So Sorry, we are looking into it and our engineers are working on it".
DJI if you are listening, if you lose the trust in your customer base, you are doomed to failure. If you want to know what you should be doing, you should ask your customers. But perhaps we should answer you with "So sorry, we are working on the answer" and not get back to you! With this company it's always one step forward  and two steps back.
11-13 06:37
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jazzyjeff
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Not only will this software not work on the Crystal Sky but it wont work on any of my other Tablets. They are all on Android 5. So now I am faced buying a new tablet?? Why would DJI allow their other software to run on Android 5 but not the DJIFly software? You can't believe this stuff. I hope Litchi can come up with something because DJI I am sure will not. I am waiting for the standard DJI line folks,,wait for it,,,"So Sorry, we are looking into it and our engineers are working on it". Does anyone know if the DJI Pilot will work for the Mavic Mini??
11-17 11:28
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jctarvin
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I, too, attempted to install the Fly App apk onto my Crystal Sky (which I use with my Phantom 4 Pro and Mavic 2 Pro). I'm old, and my eyes aren't as good as they used to be. Wanted to use the Crystal Sky with my Mavic Mini. Determined how to connect using OTG adapter. HOWEVER, the Fly App requires Android 6 or higher and the Crystal Sky is only at Android 5.0.

Seems that if DJI wanted to support us Crystal Sky users, they could do what they did with the GO4 app.... Make a different version for the Crystal Sky that WILL  run under Android 5.0.

As much stuff as I've bought from DJI, I remain somewhat disappointed in their product support.
11-17 17:21
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jazzyjeff
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jctarvin Posted at 11-17 17:21
I, too, attempted to install the Fly App apk onto my Crystal Sky (which I use with my Phantom 4 Pro and Mavic 2 Pro). I'm old, and my eyes aren't as good as they used to be. Wanted to use the Crystal Sky with my Mavic Mini. Determined how to connect using OTG adapter. HOWEVER, the Fly App requires Android 6 or higher and the Crystal Sky is only at Android 5.0.

Seems that if DJI wanted to support us Crystal Sky users, they could do what they did with the GO4 app.... Make a different version for the Crystal Sky that WILL  run under Android 5.0.

I could not agree with you more. I am in my early 60's and have 6 of their birds and getting the Mavic Mini from my wife on Christmas. They just dont care about customer support and I think its truly a cultural thing? Maybe the Chinese want to make the sale and move on. This is one of the reasons I am buying a Skydio. Its an American Company. I called them and got right through and spoke to an engineer to ask a question.. One if the things they told me is that they are committed to customer satisfaction. DJI makes a great product but they may need to take some lessons from Sony who used to do the same thing. They filed for Chapter 11. I wonder why. Is it because guys like me stopped buying from them. DJI does not get it, as good as your products are, if you have no customer support, you have nothing.
I also bought the Crystal Sky for the same reason as you. They allowed you to load APK files and to my dismay I could not load the DJI Fly program. 600 bucks for a DJI tablet that I cant use. Instead we get "So sorry, we are looking into it,,Our engineers are working on it" So frustrated!
11-18 14:52
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jazzyjeff
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A company that does not support its products is doomed to failure!
11-22 19:11
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*DM*
First Officer
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United Kingdom
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jazzyjeff Posted at 11-13 06:37
As a follow-up, I have several DJI drones and I bought the CS to work with all of them. They told me it was the tablet that would do so. Now I come to find out that the software for the Mavic Mini will not be on the CS and you can't put it on there? So now, what do i do, buy another tablet? I could have bought 5 Samsung Tablets for what i paid for the CS. One of the other guys said that "there is a sucker born everyday". He had that right as I am the sucker. I have been dealing with DJI customer service for 5 years since the Phantom 3 Standard. Like everybody says, "DJI makes great stuff but there customer service sucks." They still don't get it, Customer service is everything. If you don't have that , you have nothing.
I am buying the Skydio and am on the list. i really want an American Drone company to succeed. So far from the phone calls with them, they answer all questions and pick up the phone right away. It's not the canned DJI answer "So Sorry, we are looking into it and our engineers are working on it".
DJI if you are listening, if you lose the trust in your customer base, you are doomed to failure. If you want to know what you should be doing, you should ask your customers. But perhaps we should answer you with "So sorry, we are working on the answer" and not get back to you! With this company it's always one step forward  and two steps back.

Why did'nt you check compatibility first?

I can't remember DJI promiding the CS would work with all current or indeed future models!
11-23 00:55
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jazzyjeff
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DM,,how would we check compatibility first? I don't recall DJI releasing any spec's before the product release for the Mini?

The Crystal Sky works with every DJI quad from the Inspire 1 all the way to the current Mavic Pro's 2. I would expect DJI to follow suit with the Mavic Mini. There is no reason that they have not included Mavic Mini in the current DJI Go 4 software for experienced fliers. They could still have brought out DJI Fly for new fliers.

To add insult to injury, try to install the DJI Fly into some of the current Android tablets out there. It does not work on a lot of them where DJI Go 4 does. So now, not only is it not working on their own tablet (the Crystal Sky) but also a bunch of current Android  tablets.  What does this mean, buy a new tablet for one drone?

There is an expectation of a company being reasonable. Like I said, 600 dollars was a lot to pay for a tablet especially one that DJI promoted to work on their quads. The Mavic Mini is one of their quads and it is reasonable to think that they would include it in the Crystal Sky.  I don't think any of us are being unreasonable to expect this. It's just good business practice to support their products.

In a lot of ways DJI reminds me of the reputation that some used car dealers have. Once they make the sale, they don't want to see you.

I have seven DJI's quads. I am a good customer for like 5 years now and they are about to lose me.   If this does not matter, than so be it. Like I said, "A company that does not support its products is doomed to failure!"

11-23 14:45
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jazzyjeff
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Hello All,

Well , here's the fact guys. When you get the ""So Sorry, we are looking into it and our engineers are working on it", that's a bunch of bull. DJI Mindy or whoever else is monitoring, don't even bother to respond because there is nothing you can say. The bottom line is you guys are terrible as a company.

I am cross posting this to a couple of different posts as there are a number that deals with this issue. This is the communication I got with DJI support from a Support agent named Hermosa. As a disclaimer, this is what I received and have not changed one word of it. I give you my response also.

The only hope we have is if Litchi comes out with support for the Mavic Mnni. I suggested to DJI that they include the Mini in the existing DJI Go software and they did not even address that. Horrible customer support.

From DJI

Thanks for your patience.

Upon confirming with our superior engineers, the DJI FLY APP was developed based on the 64-bit platform.The minimum request of installation environment as belows:
1. Requires Android 6.0 or above.
2. Available ROM is 2GB and above.
3. Supporting ArmV8 64-bit architectures.(64-bit processor).

Since our Crystalsky adopted 32-bit sensor, it' s not compatible with DJI FLY APP. Kindly suggest using another mobile device if you have.

Appreciate your understanding and support.

Best Regards
Hermosa

My response

Hermosa,

This is really unacceptable and DJI clearly did not think this out when they produced this DJI Fly software. Your answer is what we all knew so essentially you gave me no new information.
The question remains is why DJI would produce software that does not work on its own device? I paid a heck of a lot of money for the Crystal Sky and like I said I could have bought 4 Samsung tablets for the same price as i paid for your device.

DJI has a horrible reputation when it comes to customer support. I have been a loyal customer for 5 years now and I own 7 of your drones as previously stated.
Understand that every time I have to deal with you guys on the customer service level I cringe, it's a struggle at best.

You have basically threw your hands up and said "Oh well" My trust in your company is gone. I will share this communication with the forums and all my sources to warn other users. I realize I am just one person.
What's worse is that you just lost me a customer.

Thank you for getting back to me.

11-27 08:05
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