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Care Refresh on replacement M2Pro
173 4 11-28 11:28
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Stan1915
First Officer
Flight distance : 448858 ft
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United States
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I recently used Care Refresh + on my Mavic2Pro.  When I received the replacement drone can I purchase Care Refresh on the replacement?
11-28 11:28
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DJI Mindy
Administrator
Flight distance : 7 ft
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No, you cannot. Currently, each product is eligible only once for DJI Care Refresh and DJI Care Refresh +. If there is any other service in the future, we will update our website.
11-28 19:11
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Stan1915
First Officer
Flight distance : 448858 ft
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United States
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Well, when I purchased it at the DJI store it had me enter the drone serial number and accepted it.  It even said "Order processed. Please check your email." and took payment from me.  If this is not possible then I need to be refunded.  I have sent an email to djicare@dji.com but have not received a response yet.  If it was not eligible when entering in drone serial number it should have denied the transaction.  Any help or do I just need to dispute charge.
11-28 21:14
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DJI Mindy
Administrator
Flight distance : 7 ft
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Stan1915 Posted at 11-28 21:14
Well, when I purchased it at the DJI store it had me enter the drone serial number and accepted it.  It even said "Order processed. Please check your email." and took payment from me.  If this is not possible then I need to be refunded.  I have sent an email to  but have not received a response yet.  If it was not eligible when entering in drone serial number it should have denied the transaction.  Any help or do I just need to dispute charge.

We have been aware of this and are working on optimizing our system, no worries, we will inform the DJI Care Team to take care of your concern.
11-29 02:10
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SupCarlos
Second Officer
Flight distance : 1100525 ft
United States
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Great answers Mindy!
12-1 20:37
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