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Gimbal overload
154 4 12-3 08:50
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djiuser_lyWdjunDcXJQ
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Malaysia
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Hello! i had a problem with my mavic pro. the gimbal is overload. i have already take out gimbal holder and cover. the camera also a lil bit shaky due to gimbal is trying to calibrate. i dont know what is the problem. a lot of people told me that the problem is gimbal ribbon and i hope so. i never crash my drone before. can u guys tell me, what is the problem?
12-3 08:50
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djiuser_lyWdjunDcXJQ
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Malaysia
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here is the videohttps://www.facebook.com/Encik.Bella/videos/pcb.2369625540016066/2801512966582106/?type=3&theater&ifg=1
12-3 08:51
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DJI Paladin
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Flight distance : 318 ft

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Hi. I am sorry to know that you are having trouble with the gimbal of your DJI Mavic Pro. Since you've said that this issue is happening even though the drone did not crash before. Can you please try to refresh the firmware of the said drone using the DJI Assistant 2 ( https://www.dji.com/mavic/info#downloads  ) to see if the issue still persists? If the said issue persists, after this troubleshooting step. I would recommend to send in the drone in for further diagnosis, analysis and repair. Please visit ( https://www.dji.com/service/repair?site=brandsite&from=nav ) to start a ticket for the said drone. We have a professional DJI support team that will analyze the drone and a proper resolution will be provided. Thank you.
12-3 11:28
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djiuser_lyWdjunDcXJQ
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Malaysia
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DJI Paladin Posted at 12-3 11:28
Hi. I am sorry to know that you are having trouble with the gimbal of your DJI Mavic Pro. Since you've said that this issue is happening even though the drone did not crash before. Can you please try to refresh the firmware of the said drone using the DJI Assistant 2 ( https://www.dji.com/mavic/info#downloads  ) to see if the issue still persists? If the said issue persists, after this troubleshooting step. I would recommend to send in the drone in for further diagnosis, analysis and repair. Please visit ( https://www.dji.com/service/repair?site=brandsite&from=nav ) to start a ticket for the said drone. We have a professional DJI support team that will analyze the drone and a proper resolution will be provided. Thank you.

now i had new problem. gimbal motor load too large.. and the gimbal always restarting and going crazy
12-4 02:02
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DJI Paladin
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Flight distance : 318 ft

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djiuser_lyWdjunDcXJQ Posted at 12-4 02:02
now i had new problem. gimbal motor load too large.. and the gimbal always restarting and going crazy

Hi. Thank you for the update. With regards to this matter. If the issue still persists after doing the firmware refresh. I would recommend, please contact our DJI support team to start up a ticket at
( https://www.dji.com/support?site=brandsite&from=nav ) for further assistance. Please note that the repair cost will depend on the said warranty period of the drone otherwise, valid charges will apply. Thank you.
12-5 08:55
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