DJI Gamora
Administrator
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Hi, thank you for reaching out and we're deeply sorry for the incident happened to your DJI Mavic Air. For the DJI Care refresh of your DJI Mavic Air, please send the aircraft, gimbal, camera and propellers including the damaged battery (REMOTE CONTROLLER IS NOT INCLUDED). Also, you can pack up the unit by yourself before going to UPS to avoid delay, place it on a box with a bubble wrap on it to secure the package. Should you have other inquiries or concerns please don't hesitate to reach us. Thank you for your valued support! |
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