ssylca44
First Officer
Flight distance : 434721 ft
Canada
Offline
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According to a number of posts in this forum, it appears that there is a number of people complaining about orders not shipped yet.
I would like to add my experience to the list. A few weeks ago, I placed an order close to US $2000 through the DJI online store. A credit card payment was made and confirmed the same day, 'order processing' went on and on for a week with no indication of a shipment. I contacted the 'online chat' to enquire about the delay and was somewhat "suggested" to cancel the order, which I did. To DJI credit the payment was refunded within 48 hours to the credit card company. However, since I bank in CND $ the process did cost me over $11 in the two-way currency exchange fee.
I think that DJI online sale is misleading the buyers by the statement quote: 'Estimated To Ship: 1 business day after payment confirmation' A good business practice would be to hold on the full payment until a firm shipping date can be posted. Cruise line, hotels, car rental etc. use this practice.
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