I have a new Phantom 4 RTK and want to know if this wobble is normal? If it isn't, can it be fixed so it doesn't wobble? See the wobble in this video clip: https://www.screencast.com/t/mEjldhqU

Thanks,
CJ

Hi CJ, we apologize for the trouble with the drone, unfortunately, the video you uploaded in that platform cannot be played, it doesn't move at all and I cannot find the 'Download' button either, could you please upload to Dropbox or Google Drive and post the link here again? Thank you in advance.

Thanks DJI Mindy.

Are you able to view this video?

https://1drv.ms/v/s!ApPFi2Gjn6dhguh5aHWLf-Hb53Ck1Q?e=ANw7ja

UAmetry Posted at 4-11 04:44
Thanks DJI Mindy.

Are you able to view this video?

Still, we are unable to visit this link, it may be blocked in our country. Please try Dropbox or Google Drive if possible.

Darn! It is on Google Drive now. Are you able to view this video?

https://drive.google.com/file/d/1Ma6s8Lb5JuyIVYKAAJU5PlzCOmiDffZA/view?usp=sharing
Thanks,
CJ

DJI Mindy Posted at 4-13 04:48
Still, we are unable to visit this link, it may be blocked in our country. Please try Dropbox or Google Drive if possible.

Any updates? Were you able to access the video I put on Google drive?
CJ

UAmetry Posted at 4-16 02:49
Any updates? Were you able to access the video I put on Google drive?
CJ

So Google drive doesn't work either?
This is getting annoying.
I placed the video file on my hosting; therefore, it isn't blocked.

https://www.uametry.com/wobble/wobble.mov
  or
https://www.uametry.com/wobble/wobble.mp4

You should be able to download them from there.

Thanks,
CJ

UAmetry Posted at 4-16 02:49
Any updates? Were you able to access the video I put on Google drive?
CJ

Hi UAmetry, sorry for the late response. Your video has been downloaded and forwarded to our engineer team for a check, if there is an update, I will let you know. Thank you for your patience.

DJI Mindy Posted at 4-17 20:00
Hi UAmetry, sorry for the late response. Your video has been downloaded and forwarded to our engineer team for a check, if there is an update, I will let you know. Thank you for your patience.

Any updates DJI Mindy? I would like to get this resolved.
CJ

UAmetry Posted at 4-24 02:11
Any updates DJI Mindy? I would like to get this resolved.
CJ

Hi CJ, we apologize for the late response, we've got the update from our engineers that it is recommended to send in the drone for the repair service, please contact your dealer or DJI support support@dji.com for further assistance.

DJI Mindy Posted at 4-26 20:21
Hi CJ, we apologize for the late response, we've got the update from our engineers that it is recommended to send in the drone for the repair service, please contact your dealer or DJI support  for further assistance.

How long does it take for the repair?

UAmetry Posted at 4-27 05:27
How long does it take for the repair?

ok. got a return label and sent to DJI

UAmetry Posted at 4-27 12:51
ok. got a return label and sent to DJI

Good to know you've received the shipping label, it usually takes 5-7 business days for the repair timeframe excluding the shipping and delivery time, it may be expected to be delayed a little bit due to COVID-19, but our repair center will do their best to get it solved, appreciate your understanding and patience, hope everything goes smoothly.