Order Number: 0019883980154
Placed 06/12/2020
Canceled via facebook DJI support. on 06/13/2020
Told to wait 48 hours to get my money back.

It is now 10 Days. Still waiting to be shipped.
If I had been relying on shipment that ship sailed 5 days ago.


Your drones are great.
Customer Service... Unclear.


Website Clairity.... Awful. That is the reason for the cancelation in the first place.
Please Refund my paypal Account ASAP. or I will file a dispute with PAYPAL.
Thank You

Hi deisenhour1, we apologize for the unpleasant experience with our customer service, may we have your username in Facebook so that we could forward to the management department to look into? I will inform the pre-sales team to cancel the order immediately.

DJI Mindy Posted at 6-22 18:47
Hi deisenhour1, we apologize for the unpleasant experience with our customer service, may we have your username in Facebook so that we could forward to the management department to look into? I will inform the pre-sales team to cancel the order immediately.

Thank you so much. This issue is completed in a timely manor by DJI.

deisenhour1 Posted at 6-23 17:04
Thank you so much. This issue is completed in a timely manor by DJI.

You're welcome. If there is anything else I can assist you with, please feel free to let me know.