mariob
lvl.1
Portugal
Offline
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DJI Stephen Posted at 10-8 19:50
Hello there mariob. Thank you for reaching out and for these information you have shared. Upon checking the said mobile devices ( Samsung S20 Plus & Samsung Galaxy S10 Lite ) that you want to use on your DJI Mavic Air 2 and with the DJI Fly application. I am sorry to say that these said mobile devices are not recommended for the said drone and with the said application. We would suggest using a recommended mobile device for the DJI Mavic Air 2 and with the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung S20 Plus & Samsung Galaxy S10 Lite will be able to work on the DJI Mavic Air 2 and with the DJI Fly application. But however, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Air 2. For reference I will post a link where in you can check the recommended mobile devices for the DJI Mavic Air 2 ( https://www.dji.com/mavic-air-2/downloads ). Thank you.
Hi DJi Stephen,
thanks for taking the time to reply to my post. Unfortunately your answer was virtually useless.
I had asked for a recommendation of a working phone model with over 6.7" screen size. Instead, all you did was to check the same list I had checked myself and sent me back there again. I (obviously) had checked it before. That was the reason I posted my quest here in the first place. Besides, that site is all but updated or too short enough to serve the purposes of many in this forum, for there are recent phone models known to work ok with the DJI Fly that aren't even listed.
Phone manufacturers don't design phones to work with drones. In fact, it's quite the opposite!
As a drone manufacturer, you should show a bigger concern in this respect.
On the other hand, the uncertainty on your behalf (as the manufacturer) and your evasive answers of "there is a possibility", "maybe" and "probably" meaning " you have to try it for yoursef" do very little to enhance customer satisfaction while ranking the unnacceptable level regarding customer support that thus leaves much to be desired.
Anyway, thanks again for replying.
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